Customer Service Officer (Kingston, Jamaica) - Ministry of Justice

Customer  Service  Officer  (GMG/AM  2) required  in  the  Legal  Aid  Council,  Ministry  of Justice,  salary  range  $986,421  -  $1,172,544  per  annum  and  any  allowance(s)  attached  to  the post. 

Job Purpose 

The  incumbent,  under  the  direction  of  the  Human  Resource  &  Administration  Manager establishes  and  maintains  a  professional  relationship  with  the  Customers  of  the  Legal  Aid Council,  ensuring  that  all  their  queries  and  complaints  are  met,  and  acts  as  one  of  the  resource persons for the Council’s mandate. 

Key  Responsibilities     

• Greets  and  receives walk-in clients;   
• Answers  and direct  telephone  calls;   
• Provides  information  to  customers  on legal  and  other  matters  pertaining  to  the  services of the Council;   
• Interviews  clients  for  Legal  Aid assignments  (Form  C)  and  directs  for  consultation/legal advice;   
• Completes  assignment  (Form D) for Court;   
• Completes  and  produces  Application and Assignment  forms  for  the  Executive  Director’s signature;   
• Follows-up  with Counsel  and  clients regarding  assignments;   
• Maintains  a computerized Registry  of  incoming correspondence  and  assignment  logs;   
• Refers  unresolved  customer’ complaints to Human Resource  &  Administration Manager/Executive Director for further investigation;  
• Assists  with listing  of  payments  for  Attorneys;   
• Assists  Attorneys  with viewing  of  their  files;   
• Analyzes documents  submitted  by  Attorneys  to  ensure  completeness  and  correctness;  
•  Assists  with  making  photo-copyies  of  documents;  
•  Provides  empanelled  Attorneys  with ethical  guidelines  and other  operational  documents;  
• Performs any other duties as assigned. 

Required  Knowledge,  Skills  and  Competencies    

•  Excellent  written  and  oral  communication skills;   
• Excellent  customer  service and interpersonal  skills;  
• Good time management skills;
•  Minimum  Required  Qualification  and Experience   
• Certificate  in Business  Management/Administration;   
• Customer  Service Training;  Three (3) years’ experience in customer service or related field. 

Applications  accompanied  by  résumés  should  be  submitted  no  later  than  Tuesday, 29th  September, 2020  to: 

Executive Director 
Legal Aid Council 
Ministry of Justice
72 Harbour Street 
Kingston 5. 

Email: aid.legal@moj.gov.jm