Customer Service Officer/Receptionist (Kingston, Jamaica) - The Jamaican Bar Association

 Applications are invited from suitably qualified persons to fill the post of:

Customer Service Officer/Receptionist 

Role and Functions of Job:

• Manage the flow of visitors to the office by pleasantly greeting, directing and announcing them appropriately
• Efficiently operate the PBX telephone switchboard by receiving all calls with courtesy and tact and transfer calls to the requisite persons as necessary
• Take clear, accurate and concise messages for staff if they are unavailable 
• Handle phone calls/email queries or complaints, provide appropriate solutions or escalate to the appropriate staff and follow-up until resolution is achieved
• Check and update Pay per View Recording platform daily and disseminate attendee certificates as required
• Process incoming and outgoing mails/packages for dispatch
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Assist customers with registration for webinars/seminars and conferences
• Assist with maintaining customers' records and filing documents
• Meet personal/team targets
• Provide customers with information of services offered by Jambar

Specific Knowledge Required:

• Excellent interpersonal skills
• Ability to grasp concepts easily and apply as necessary job functions
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Ability to establish and maintain harmonious working relationships
• Ability to efficiently and with limited supervision
• Ability to provide professional customer service based on strong principles and ethics
• Computer literacy
• Time management skills

Qualifications & Experience: 

• Three (3) CXC including English Language and Mathematics
• Training in Microsoft Office Suite
• Training in customer service
• At least one (1) to two (2) years experience in customer service
• Any equivalent combination of qualification and experience

Applicants are invited to submit their applications no later than Friday, August 26, 2022 to:

The Secretary

The Jamaican Bar Association

78 - 80 Harbour Street, Kingston

Email: jambarassoc@gmail.com

NB: We appreciate all responses, but only shortlisted candidates will be contacted.