Records Clerk (Kingston, Jamaica) - University Hospital of the West Indies

Applications are invited from suitably qualified persons to fill the position of Records Clerk (Registry Officer) - PIDG/RIM 1) at the University Hospital of the West Indies.

Salary: $1,439,456 per annum

Senior Secretary (Kingston, Jamaica) - University Hospital of the West Indies

Applications are invited from suitably qualified persons to fill the position of Senior Secretary - Clinical Services  (OPS/SS 3) at the University Hospital of the West Indies.

Salary: $1,711,060 per annum

Summary of Duties:

Under the general direction of the Senior Director - Clinical Services/Medical Chief of Staff, the Senior Secretary - Clinical Services is responsible for:

• Typing letters, reports, circulars, memo, and letters of recommendation for agencies
• Attending meeting, taking notes, transcribing and producing minutes in a timely manner
• Maintaining appointment diary for the Senior Director - Clinical Services/Medical Chief of Staff and disseminating information as directed
• Contacting Heads of Departments or other personnel to relay information regarding meetings as other appointments or to convey information generally 
• Obtaining patients' records for investigation purposes and maintaining a reliable tracer system
• Receiving and dispatching correspondence (internally/externally) using reliable logging system
• Liaising with Hospital's Lawyers, as directed, to provide assistance regarding cases involving patients' complaints
• Following up on status/progress of Medical Reports for patients from consultants for inquiry purposes or otherwise
• Receiving complaints (oral/written) on the bahalf of the Medical Chief of Staff and attend to or referred for the appropriate action

Minimum Required Education and Experience:

• MIND certificate in Administrative Management (Level 3)
• At least four (4) years of work experience in the related field
• Experienced Secretary/Executive Secretary specializing in handling top management or equivalent

Applications accompanied by resumes should be submitted no later than September 13, 2024 to:  

hrd@uhwi.gov.jm 

Or

Senior Director,

Human Resource Management & Development,

University Hospital of the West Indies,

Mona, Kingston 7.

It should be noted that only shortlisted applicants will be invited to attend an interview.

Customer Service Officer (Kingston, Jamaica) - UHWI

Applications are invited from suitably qualified persons to fill the positions of Customer Service Officer GNG/AM 3) at the University Hospital of the West Indies.

Summary of Duties:

Under the general direction of the Senior Customer Service Officer and Manager Customer Care, the incumbent is responsible for:

• Providing information to patients and relatives on registration procedures after triage and clarifying the treatment process
• Explaining to patients/relatives why patients with non-emergencies cannot receive immediate attention
• Ensuring confidentiality when dealing with patients and/or their relatives and friends
• Maintaining efficiency standards set by the hospital in relation to the delivery of patient care
• Acting as a liaison to collaborate activities and coordinate information between the medical, nursing staff and relatives, in order to ensure that there is understanding between all concerned
• Assisting patients who are alone to contact relatives/friends by telephone
• Helping patients who are unable to pay for treatment to negotiate with Medical Records Officer regarding payments
• Re-enforcing or simplifying instructions to patients/relatives where necessary
• Assisting family members/relatives with the emotional aspects of trauma and to make practical decisions in case of immediate crisis
• Ensuring that patient service standards are maintained at the highest possible levels of customer satisfaction

Minimum Required Education and Experience:

• Diploma in Management Studies, Social Work Public Administration or Business Administration
• Certificate in Customer Service
• Three (3) years experience in a similar capacity
• Thorough  knowledge of operational processes and procedures of a hospital would be an asset

Applications accompanied by resumes should be submitted no later than May 17, 2024 to the:

Human Resource Management & Development,

University Hospital of the West Indies,

Mona, Kingston 7,

or email: HRD@uhwi.gov.jm

Collections Officer - part-time (Kingston, Jamaica) - University Hospital of the West Indies (UHWI)

 The UHWI Private Wing, Tony Thwaites Wing, invites applications from suitably qualified persons to fill the temporary, part-time position of Collections Officer.  

Preference will be given to candidates who present the minimum competence and requirements below:

Responsibilities:

• Monitoring in-house patient balances daily
• Verifying service charges and communicating outstanding balances to customers 
• Collecting balances from in-patient, post insurance and non-insurance accounts
• Preparing weekly collection reports

Required Competencies:

• Excellent interpersonal skills
• Attention to detail and accuracy
• Sound experience in maintaining collections practices
• Sound customer service appreciation and skills
• Excellent working knowledge of the organization's policies and procedures
• Proficiency in the use of relevant computer applications
• Excellent oral and written communication skills
• Good problem solving skills and time management
• Ability to work in teams

Minimum required education and experience:

• Diploma in Business Administration or equivalent
• At least two (2) years of relevant experience in collections

Please submit your applications to resume.sorter@ttwing.com no later than Tuesday, May 14, 2024.

We thank all applicants for their interest, however, only shortlisted candidates will be contacted.

Administrative Assistant (Kingston, Jamaica) - University Hospital of the West Indies

Applications are invited from suitably qualified persons to fill the positions of Administrative Assistant - (GMG/AM 3) at the University Hospital of the West Indies. Salary: $2,190,302 per annum.

Summary of Duties:

Under the general direction of the Senior Director, Strategic Planning, Performance & Project Management, the Administrative Assistant is responsible for:

• Providing administrative support regarding the services and activities of the Office of the SPPPMB;
• Arranging and monitoring the logistics for internal and external meetings
• Providing secretarial and administrative support to internal and external meetings which include preparing agenda, information, and resources for meetings, recording and transcribing minutes and decisions of meetings, and circulating documents for meetings, seminars, and conferences
• Preparing meeting files for SPPPMB
• Representing the Office at meetings, seminars and workshops as required
• Providing administrative support to meetings, conferences, workshops, and seminars
• Assisting with the coordination of accurate documentation
• Composing and typing report and documents
• Maintaining an up-to-date database of confidential and classified data and records
• Drafting, typing, and dispatching correspondence, reporting and other documents as required
• Maintaining and managing the Senior Director SPPPMB electronic calendar. Schedules and records appointments and manages the Appointments Calendar providing reminders when the dates are approaching
• Making travel arrangements for the SPPPMB
• Preparing Statistical Data for charts, graphs, etc for inclusion in reports

Minimum Required Education and Experience:

• Executive Secretary with three (3) years experience in an administrative capacity

Or

• Equivalent professional administration qualification with secretarial skills, for example Administrative Professional Certificate with two (2) years related experience

Or

• Diploma in Business Management with two (2) years related experience

Required Knowledge, Skills and Competencies;

• Maintaining an effective filing system
• Ability to work in high demand environment
• Good organizational and time management skills

Applications accompanied by resumes should be submitted no later than April 26, 2024 to: HRD@uhwi.gov.jm or to:

Senior Director, Human Resource Management Department,

University Hospital of the West Indies,

Mona, Kingston 7.

It should be noted that only shortlisted applicants will be invited to attend an interview.

Administrative Assistant (Kingston, Jamaica) - University Hospital of the West Indies

Applications are invited from suitably qualified persons to fill the position of Administrative Assistant - Hospital Redevelopment Programme at the University Hospital of the West Indies (UHWI).

Salary: $1,900,000 per annum

Summary of Duties:

Under the general direction of the Principal Director, the Administrative Assistant - Hospital Redevelopment Programme  is responsible for:

• Planning, organizing and scheduling meetings of the hospital redevelopment programme
• Attending, taking, and preparing minutes of HRDP meeting monthly
• Following-up and ensuring that outstanding matters from the HRDP Committee are dealt with
• Collating and circulating minutes and action related attachments in advance of scheduled meetings
• Drafting correspondence for Principal Director's signature based on decisions taken at meetings
• Following up the action points from HRDP meetings 
• Maintaining documentation of appointments/visits/correspondence to avoid clashes and ensuring availability of related documents
• Ensuring that communications to the relevant stakeholders are dealt with and given the urgency required
• Sorting incoming mail and routing where necessary
• Composing and preparing responses to incoming correspondence

Minimum Required Education and Experience:

• Diploma in Management or Administration
• At least four (4) years progressive experience in office management/organization with functionality in the office of a senior executive
• Formal training in secretarial skills and a keen eye for detail

Applications accompanied by resumes should be submitted no later than December 11, 2023 to the:

Senior Director,

Human Resource Management & Development,

University Hospital of the West Indies,

Mona, Kingston 7.

Assistant Manager - Operations (Kingston, Jamaica) - University Hospital of the West Indies

 University Hospital of the West Indies Private Wing

Tony Thwaites Wing

Assistant Manager - Operations

UHWI Private Wing, Tony Thwaites Wing invites applications from suitably qualified persons to fill the permanent, full-time position of Assistant Manager - Operations. The Assistant Manager - Operations will be responsible for supervising and managing the daily operations of the facility to ensure the highest level of operational efficiency.

Responsibilities:

• Providing Project Management support for internal and external projects.
• Overseeing the maintenance and upkeep of the facilities and all operational and medical equipment.
• Supervising and monitoring the daily activities of the Maintenance Technicians and Groundsman.
• Managing business relationships with external suppliers of goods/sundries/services.
• Negotiating and monitoring contractor and equipment service agreements.
• Providing coordination support for the training and implementation of the Health Information System for TTW users.

Required Competencies:

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organisational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to focus on various tasks and activities simultaneously.
• Ability to monitor and maintain various aspects of machinery, equipment, and buildings.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to prioritize maintenance tasks, activities, and programs.
• Proficient with Microsoft Office Suite or related software.

Minimum Required Education and Experience:

• A minimum of a Bachelor's Degree in Management/Management Studies along with at least five (5) years' experience in a supervisory post; with demonstrated experience in a hospital facilities management or property management in a comparably complex environment as the hospital (e.g. hospitality/ hotel environment)
• Or a Diploma in Mechanical or Electrical Engineering; Or Building Technology or appropriate technical and business administrative certification in areas related to the position along with at least seven (7) years' demonstrated experience in a hospital facilities management or property management in a comparably complex environment as the hospital (e.g. hospitality/ hotel environment).
• Demonstrating knowledge of accounting and patient management systems related to the medical field is a plus.
• Demonstrated knowledge of medical terminology and/or functions of Hospital Medical Records.

Interested candidates may submit applications by Tuesday, September 26, 2023 to: resume.sorter@ttwing.com

Please note that only short-listed candidates will be contacted.

Receptionist (Kingston, Jamaica) - University of the Hospital of West Indies

UHWI Private Wing, Tony Thwaites Wing invites applications from suitably qualified persons to fill the full-time position of Receptionist. The receptionist will be responsible for greeting visitors and delivering exceptional customer service assistance at the front desk.

Responsibilities:

• Being a customer service agent to patients, visitors, staff and members of the clinical team
• Greeting and acknowledging patients, visitors and other clients to the Wing
• Answering, screening and forwarding incoming calls
• Receiving, sorting, and distributing incoming and outgoing mail
• Coordinating transportation arrangements
• Logging and distributing cheques
• Maintaining office security and safety procedures, as per established protocols

Required Competencies:

• String customer service and interpersonal skills
• Punctuality and reliability
• Ability to maintain confidentiality of sensitive information
• Professional telephone etiquette
• Multi-tasking and time management skills, with the ability to prioritize tasks

Minimum Required Education & Experience:

• Five (5) GCE/CSEC subjects including English and Mathematics
• Certified training in customer service would be preferred
• Excellent verbal and written communication skills

Interested candidates may submit applications by Friday, November 4, 2022 to:  resume.sorter@ttwing.com 

Please note that only shortlisted candidates will be contacted. 

Receptionist (Kingston, Jamaica) - University Hospital West Indies (Tony Thwaites Wing)

University Hospital of the West Indies Private Wing Tony Thwaites Wing.

Receptionist

UHWI Private Wing, Tony Thwaites Wing invites applications from suitably qualified persons to fill the full-time position of Receptionist. The Receptionist will be responsible for greeting visitors and delivering exceptional customer service assistance at the Front Desk.

Responsibilities:

• Being a customer service agent to patients, visitors, staff and members of the clinical team.
• Greeting and acknowledging patients, visitors and other clients to the Wing.
• Answering, screening and forwarding incoming calls.
• Receiving, sorting, and distributing incoming and outgoing mail;
• Coordinating transportation arrangements.
• Logging and distributing cheques.
• Maintaining office security and safety procedures, as per established protocols.

  

Required Competencies:

• Strong customer service and interpersonal skills.
• Punctuality and reliability.
• Ability to maintain confidentiality of sensitive information.
• Professional telephone etiquette.
• Multi-tasking and time management skills, with the ability to prioritize tasks.

Minimum Required Education and Experience:

• Five (5) CXC-CSEC Subjects, including English and Mathematics.
• Certified training in customer service would be preferred.
• Excellent verbal and written communication skills.

Interest candidates may submit applications by Friday, June 10, 2022 to: resumesorter2014@gmail.com

Please note that only short-listed candidates will be contacted.

Supervisor - Telephone Operator (Kingston) - University Hospital of th West Indies

Applications are invited from suitably qualified persons to fill the position of Supervisor -  Telephone Operator (OPS/TO 3) at the University Hospital of the West Indies.

Summary of Duties

Under the general direction of the Senior Director - Information, Communication and Technology, the Supervisor - Telephone Exchange us responsible for:

• Supervising and training eleven (11) memrs of staff
• Being conversant with all equipment in the department
• Relieving Telephone Operator when needed
• Maintaining a record of various departments' duty rosters
• Ensuring that adequate supplies of stationery and toiletries are present in the department
• Attending to staff/personnel needs or problems when they arose
• Being familiar with changes being made in the hospital
• Attending management meetings
• Checking telephone monthly bills for payment
• Seeing to the repairs of anything pertaining to the telephone service in the hospital, also Doctors' residences by Telephone Company
• Screening telephone calls for doctors and nurses
• Maintaining a record of all long distance and overseas calls which are approved by authorized officers in the Hospital and submitting these  e Finance and Accounts Section
• Assisting the public with general information and referring them to other departments, agencies or organizations responsible for dealing with request
• Preparing roster of staff adequately providing 24-hr service
• Ensuring that all equipment are properly maintained. Equipment includes:

1. Three (3) consoles (switchboards)
2. Ten (10) straight lines
3. S.L. (4) phones
4. One (1) extension
5. Two (2) radios for contacting ambulances and other island-wide hospitals
6. Comtech machine for paging doctors (over 200 doctors are on staff)
7. Public address system

Minimum Required Education and Experience:

• Five (5) CXC/GCE subjects including English Language and a certificate in Supervisory Management
• Five (5) years related work experience
• Specialized course in Telephone Operations

Applications accompanied by résumés should be submitted no later than October 8, 2021 to:

The Senior Director, Human Resource Management Department

University Hospital of the West Indies

Mona, Kingston 7

Or Email: hrd@uhwi.gov.jm

It should be noted that only shortlisted applicants will be invited to attend an interview.

Telephone Operator - Supervisor (UHWI) - Kingston, Jamaica

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Applications are invited from suitably qualified persons to fill the position of Supervisor - Telephone Operator (OPS/TO 3) at the University Hospital of the West Indies (UHWI).

Summary of Duties

Under the general direction of Senior Director - Information, Communication and Technology, the Supervisor - Telephone Exchange, is responsible for:

• Supervising and training eleven (11) members of staff
• Being conversant with equipment in the department 
• Relieving telephone operators when necessary
• Maintaining a record of various departments' duty rosters
• Ensuring that adequate supplies of stationery and toiletries are present in the department
• Attending to staff/personnel needs or problems when they arise 
• Being familiar with changes being made in the hospital
• Attending management meetings
• Checking telephone monthly bills for payment
• Seeing to the repairs of anything pertaining to the telephone service in the hospital, also Doctors' residences by telephone company
• Screening calls to doctors and nurses
• Maintaining a record of all long distance and overseas calls which are approved by authorized officers in the Hospital and submitting these to the Finance and Accounts Section
• Assisting the public with general information and referring them to other Departments, Agencies or Organizations responsible for dealing with request
• Preparing roster of staff adequately providing 24-hour service
• Ensuring that all equipment are properly maintained.
  Equipment includes the following:

1. Three (3) consoles (Switch board)
2. Ten (10) straight lines
3. S.L. 4 phone
4. One (1) extension
5. Two (2) radios for contacting ambulances and other island wide hospitals
6. Comtech machine for paging doctors (over 200 doctors are on staff)
7. Public address system

Minimum Required Education and Experience:

• Five (5) CXC/GCE subjects including English Language and a certificate in Supervisory Management
• Five (5) years related work experience
• Specialized course in telephone operations

Applications accompanied by résumés should be submitted no later than Friday, November 13, 2020 to hrd@uhwi.gov.jm or 

Senior Director,

Human Resource Management and Development

University Hospital of the West Indies

Mona, Kingston 7.

It should be noted that only shortlisted applicants will be invited to attend an interview.

Messenger (Kingston) - University Hospital of the West Indies

Applications are invited from suitably qualified persons to fill the position of Messenger (LMO/TS 2) at the University Hospital of the West Indies.

Summary of Duties:

Under the general direction of Senior Human Resource Officer, the Messenger is responsible for:

• Delivering letters, documents, package, notes and other items to business establishments, banks, government agencies and departments daily
• Ensuring that items delivered are signed for and signs for items received
• Making payments at banks and other business establishments on behalf of UHWI
• Making unscheduled delivery and pick-ups of items as a matter of urgency
• Any other related duties that may be assigned from time to time

Working Conditions:

General office environment however will be required to do generous amount of walking from time to time.

Minimum Required Education and Experience:

• Owner of a reliable motor bike
• Grade 11 education
• Be able to read and write well
• Two (2) years working in a similar capacity

Applications accompanied by resumes should be submitted no later than Friday, November 6, 2020 to: 

hrd@uhwi.gov.jm

Or

Senior Director, Human Resource Management and Development

University of the West Indies

Mona, Kingston 7.

It should be noted that only shortlisted applicants will be invited to attend an interview.

Messenger (Kingston, Jamaica) - UHWI

Applications are invited from suitably qualified persons to fill the position of Messenger (LMO/TS 2) at the University Hospital of the West Indies.

Summary of Duties

Under the general direction of the Senior Human Resource Officer, the Messenger is responsible for:

• Delivering letters, document, packages, notes and other items to business establishments, banks, government agencies and departments daily.
• Ensuring that items delivered are signed for and signs for items received
• Making payments at banks and other business establishments on behalf of UHWI
• Making unscheduled delivery and pick-ups of items as a matter of urgency
• Any other related duties that may be assigned from time to time

Working conditions

• General office environment however will be required to do generous amount of walking from time to time

Minimum Requirements:

• Owner of a reliable motor bike
• Grade 11 Education
• Be able to read and write well
• Two (2) years working in a similar capacity

Applications accompanied by résumés should be submitted no later than Friday, June 12, 2020 to:

hrd@uhwi.gov.jm

Or

Senior Director,

Human Resource Management and Development

University Hospital of the West Indies

Mona, Kingston 7.

It should be noted that only shortlisted applicants will be invited to attend an interview.