Loan Officers (Islandwide - Jamaica) - Kris An Charles Investments Limited

Kris An Charles Investments Co. Ltd. has been Jamaica’s premier micro finance company since 1992 and operates twelve branches island-wide. We are recruiting Loans Officers for our branches, who are committed to sales, service and success and are seeking a challenging opportunity with a dynamic and progressive Company. Applicants must be highly motivated, passionate about sales and extremely proactive and should demonstrate the ability to build and maintain customer relationships and close sales.

Qualifications & Experience Required

• At least a first degree in Business Administration or Marketing (completed)
• A minimum of two years’ experience in Sales/Lending
• Must be target oriented with a drive to succeed in the microfinance industry
• Exceptionally talented, energetic, high-performing

Core Responsibilities

• Create and execute marketing initiatives to generate prospects and convert to sales
• Build and maintain relationships with key stakeholders
• Interview prospective customers to determine eligibility for loans
• Process loans on the Company’s loan management system in a timely manner
• Generate accurate loans contracts/documents
• Follow up with loan prospects via telephone, email or other approved methods
• Meet or exceed monthly assigned disbursements targets
• Achieve individual targets for Collection
• Handle customer related matters and escalate when necessary
• Provide recommendation as needed for process improvements
• Any other duties that may be assigned

Skills/Attributes Required

• Excellent sales and negotiating skills
• Excellent inter-personal skills and high appreciation for superior service standards
• Excellent oral and written communication skills
• Excellent organizational ability and multi-tasking skills
• Time management skills
• Problem solving ability
• High level of accuracy and keen attention to detail
• Advanced computer skills in MS Office suite

Suitably qualified candidates are invited to apply no later than Friday, October 4, 2024.

Email cover letters and resumes to: jobs@krisancharles.com   

We thank all applicants for their interest, however only those applicants matching the above profile will be shortlisted and contacted.

Customer Service Support Officer (Kingston, Jamaica) - Kris An Charles Investments Co. Ltd.

We are recruiting qualified, skilled, talented, energetic, savvy, service-oriented Customer Service Support Officers who are high-achievers. The Customer Service Support Officer is the first point of contact for callers to the Company and as such, excellent customer service must be provided.

Customer Service Support Officer (Kingston)

Kris An Charles (KAC) Investments Co. Ltd. is Jamaica’s premier micro finance company since 1992 and has twelve branches island-wide. We hire exceptionally talented, energetic, high-performing individuals who are committed to service and success and are seeking a challenging opportunity with a dynamic and progressive company.

We are recruiting qualified, skilled, talented, energetic, savvy, service-oriented Customer Service Support Officers who are high-achievers. The Customer Service Support Officer is the first point of contact for callers to the Company and as such, excellent customer service must be provided. The incumbent will be responsible for handling inbound and outbound calls including calls from new and existing customers regarding a variety of requests such as information on accounts and products.

Qualifications & Experience Required:

• Associate’s degree in Business Administration or related field.
• At least one year’s experience in a Contact Centre or in the Finance or the Business industry.

The successful candidate will be assigned the following duties:

• Answer inbound calls promptly and courteously and respond to queries received via telephone, email and through the Company’s website
• Make outbound calls to existing/potential customers to solicit new business for the Company
• Research required information for customers and other persons having dealings with the Company
• Receive, resolve customer complaints
• Use sound judgment to identify and escalate issues Process loan applications via telephone
• Maintain customer information on the Company’s system
• Maintain current knowledge of Company policies and procedures related to the Contact Centre
• Perform any other duties as assigned from time to time in order to meet Company/Departmental objectives

Skills/attributes required include:

• Thorough knowledge of collections techniques and methods for financial institutions
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent problem solving and critical thinking skills
• Excellent time management and organizational skills
• Excellent organizational ability and multi tasking skills
• High level of accuracy and keen attention to detail
• Computer skills in MS Office suite
• High appreciation for superior service standards
• Good stress tolerance and resilience

APPLY ONLINE or email: jobs@krisancharles.com 

We thank you for your interest, however, only shortlisted applicants will be contacted.

 

Accounting Officers (Kingston, Jamaica) - Kris An Charles Investments

 

ACCOUNTING OFFICERS

(HEAD OFFICE)

Loans Officers (Sales) - May Pen (Clarendon) & Kingston - Kris An Charles Investments

 

We are recruiting Loans Officers who are committed to sales, service and success and is seeking a challenging opportunity with a dynamic and progressive Company.

LOANS OFFICERS (SALES) - KINGSTON, MAY PEN

Kris An Charles Investments Co. Ltd. has been Jamaica’s premier micro finance company since 1992 and operates twelve branches island-wide. We are recruiting Loans Officers for our Kingston, May Pen branches, who are committed to sales, service and success and are seeking a challenging opportunity with a dynamic and progressive Company. Applicants must be highly motivated, passionate about sales and extremely proactive and should demonstrate the ability to build and maintain customer relationships and close sales.

Qualifications & Experience Required

• At least a first degree in Business Administration or Marketing (completed)
• A minimum of two years’ experience in Sales/Lending
• Must be target oriented with a drive to succeed in the microfinance industry
• Exceptionally talented, energetic, high-performing

Core Responsibilities

• Create and execute marketing initiatives to generate prospects and convert to sales
• Build and maintain relationships with key stakeholders
• Interview prospective customers to determine eligibility for loans
• Process loans on the Company’s loan management system in a timely manner
• Generate accurate loans contracts/documents
• Follow up with loan prospects via telephone, email or other approved methods
• Meet or exceed monthly assigned disbursements targets
• Achieve individual targets for Collection
• Handle customer related matters and escalate when necessary
• Provide recommendation as needed for process improvements
• Any other duties that may be assigned

Skills/Attributes Required

• Excellent sales and negotiating skills
• Excellent inter-personal skills and high appreciation for superior service standards
• Excellent oral and written communication skills
• Excellent organizational ability and multi-tasking skills
• Time management skills
• Problem solving ability
• High level of accuracy and keen attention to detail
• Advanced computer skills in MS Office suite

Suitably qualified candidates are invited to apply no later than Friday, December 14, 2023.

Email cover letters and resumes to: jobs@krisancharles.com   

We thank all applicants for their interest, however only those applicants matching the above profile will be shortlisted and contacted.

Executive Assistant (Kingston, Jamaica) - Kris An Charles Investment Co. Ltd.

Kris An Charles Investment Co. Ltd. has been Jamaica's premier micro finance company since 1992 and operates twelve branches island-wide. We are recruiting an experienced Executive Assistant (Head Office) who is highly confidential, professional and organized.

Qualifications and Experience required:

• Bachelor's degree in Business Administration or equivalent qualification from a recognized tertiary institution
• At least three (3) years experience providing administrative support at the executive level
• CAP, CPA or other administrative certifications/qualifications would be an asset
• Strong knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook

Key Responsibilities and Authority:

• Coordinates the calendar, meetings and schedule arrangements for Executives
• Answers phones and directs relevant calls to Executives, referring other calls as appropriate
• Creates and maintains an efficient filing system which includes hard and electronic copies of documents including email correspondence and archives Executive and Board documents in accordance with the Company's policies
• Types and dispatches letters and other documents and drafts letters, email and other documents and drafts letters, email and other documents as required by Executives
• Manages the General Manager's incoming and outgoing letters, emails
• Spearheads special projects as directed by Executives

Suitably qualified candidates are invited to apply to:  jobs@krisancharles.com no later than Friday, May 27, 2022.

We thank all applicants for their interest, however, only those applicants matching the above profile will be shortlisted and contacted.