Manager I, Customer Care (Montego Bay) - Continuum Global Solutions

 Montego Bay, St James, JM, JMCJS12

Description: 

PLEASE SUBMIT AN UPDATED RESUME ALONG WITH YOUR CONTACT INFORMATION WHEN YOU APPLY!

 

Manager, Customer Care Job Description

 

JOB FAMILY: OPERATIONS:           CUSTOMER CARE

JOB CODE:                                       OP01M02100

JOB LEVEL: M02

OVERTIME STATUS:                       No, Salaried position

REPORTS TO:                                   Service Delivery Manager

 

OBJECTIVE

Responsible for teams providing support to business operations such as front end, image &data capture, and / or document / transaction content management.

 

ESSENTIAL FUNCTIONS

• Plans, organizes, directs, and controls operations.
• Analyzes workflow and assignments to ensure operations run efficiently.
• Provides direction to staff members in resolving problems which arise with internal or external customers.
• Meets with customers to determine needs, solicit feedback on service levels and implement solutions to address issues.
• Adapts departmental plans and priorities to address resource and operational challenges.
• All other duties assigned.

 

REQUIRED EDUCATION AND EXPERIENCE

• Minimum 2 years supervisory experience required.
• Strong analytical and problem solving
• Excellent oral and written communications skills
• Ability to work onsite from our Montego Bay Freeport

 

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position. Days and hours of work are (Monday through Saturday 8am to 8 p.m.)

 

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

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