Customer Service Associates (Kingston, Jamaica) - Sutherland Jamaica

Job ID / Title: Customer Service Associate – Full-Time – Immediate Openings
Job Category: Customer Service Phone
City: Kingston
State: Kingston
Work Location: Knutsford Boulevard

WALK-IN INTERVIEWS FOR CUSTOMER SERVICE & BANKING POSITIONS -EVERY MONDAY & WEDNESDAY - NEW KINGSTON SITE - 30 KNUTSFORD BOULEVARD FROM 10AM - 2PM.

Job Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Associate. Customer Service Associates in this role get to answer inbound calls to provide exceptional customer service to consumers.

WALK IN CUSTOMER SERVICE INTERVIEWS

Every Monday & Wednesday

New Kingston Site

34 Knutsford Boulevard

New Kingston

Qualifications:

Our most successful candidates will have: -

• Printed copy of your resume.
• A minimum of 4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.
• Must have a valid (not expired) government issued ID, TRN and NIS card.
• Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays).
• Must be able to train and / or work onsite.
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
• Experience in customer service is an asset and preferred.
• Good Typing Skills – Minimum 35 wpm with minimum 80% accuracy.
• High level of integrity
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
• Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
• Inspire confidence and positively influence the behaviour, actions, and thoughts of others.
• Must be able to pass a criminal background check and drug test as needed.

What we have to offer:

• Medical, dental and vision benefits
• Paid training
• Advancement opportunities
• Additional pay incentives

Email: sgscareers@sutherlandglobal.com