Work From Home Customer Experience Associates (Montego Bay, St. James) - Conduent

Customer Experience Associates needed! (Montego Bay)

 WORK FROM HOME CUSTOMER EXPERIENCE ASSOCIATES NEEDED IMMEDIATELY!

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

CUSTOMER EXPERIENCE ASSOCIATE 

Responsibilities

• Ascertains the nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provideclient with appropriate resolution.
• Identifies customer needs by referring to past transactions/case notes, analyzing case by case as needed.
• Executes routine inbound and outbound call center activities concerning the business products/services, using alternatives as per standard scripts and established guidelines and under supervision, in order to meet SLAs.
• Provides customer with appropriate customized information requested.
• Derives all necessary information from customer to update database.
• Escalates issues to senior levels as needed, based on reports on complaints or concerns, explaining company policies to customers.

 Requirements: 

• Three (3) or more CXCS including English Language / High School Leaving Certificate
• Must be able to work Monday to Saturday, any 8 hours shift between 7am to 11pm.
• Internet speed test Upload 1.5 MBPS/download 5 MBPS
• Ability to type at least 20 WPM.
• Excellent listening skills
• Excellent time management and prioritization skills
• Strong attention to detail skills

 *** Applicants must be at least 18 years of age, present valid Government issued  photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 professional/character references (Name and Contact numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***

Email résumés stating job title in email subject line to: conduentjobsja@conduent.com