Credit and Collections Associates (Montego Bay, Jamaica) - Conduent

DESCRIPTION

Responsible for collecting overdue payments and establishing re-payment arrangements.

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation,analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

Our employees enjoy:

• Compensation package inclusive of base plus incentive and shift differential for some shifts
• Convenient onsite clinic,7-days per week providing affordable healthcare access
• Free transportation service
• Paid Vacation
• Free internet access
• Flexible shifts
• Career and Employee Development –Grow your career and earn possible promotions to Leadership positions and Operational roles in Information Technology, Human Resources, Accounts
• Stable environment with opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
• Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
• Active Sports Programs with vibrant  interdepartmental and business house competitions in basketball, football and netball 

Purpose:

• Responsible for collecting overdue payments and establishing re-payment arrangements.
• Performs a wide variety of credit and collections function.  Collect monies owed on delinquent accounts.

General Scope:

• Entry level with little or no prior work experience.
• Requires basic skills to perform routine tasks.
• Work is routine and requires minimal problem resolution.
• Completes work with limited autonomy.
• Works with either close supervision or under clearly defined procedures.

Primary Responsibilities:

Performs one or more of the following:

• Monitors delinquent accounts and implements collections procedures.
• Sends follow-up letters and accepts payment for certain accounts.
• Perform tasks and ensures quality in support of post-sale customer administration business initiatives.
• Input information through data screens to accurately reflect account activity and resolve account discrepancies and balances.
• Re-bills companies or individual when appropriate.
• Responds to inquiries from customers or external collection resources.
• Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts.
• Maintains databases by entering, updating and retrieving data as well as formatting and generating reports.
• Evaluates new and existing customer creditworthiness; extends and/or revokes credit lines/limits.
• Receives/places calls or send letters to customers to resolve billing and invoices issues on delinquent accounts.
• Reviews and makes recommendations regarding bad debts or write-offs.
• Develop and maintain relationships with external credit agencies.
• Collect coins and currency from parking meters and toll pay stations
• All other duties assigned.

*** Applicants must be at least 18 years of age, present valid Government issued  photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications (3 CXC’s inclusive of English Language, GCE O Level, City and Guilds, HEART LEVEL II Certificate, High School Leaving Certificate) and Birth Certificate. Applicants must have a clean Police record(company-paid) and may be subject to drug screen***

Email applications to: conduentjobsja@conduent.com.