We want YOU to join our healthcare department if you possess excellent communication skills, you have a passion to assist others, excellent problem-solving skills and a keen eye for details.Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com
Our employees enjoy:
- Competitive compensation package inclusive of base plus incentive
- Company paid Health Insurance- Medical/Dental/Vision
- Company paid Life Insurance coverage
- Convenient onsite clinic, 7-days per week providing affordable healthcare access
- Career and Employee Development - Grow your career and earn possible promotions to leadership positions and operational roles in Information Technology, Human Resources, Accounts
- Exciting opportunities to work across diverse industries - Healthcare, Retail, Travel, Banking and Technology
Healthcare Associates perform the following duties:
- Ascertains the nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.
- Identifies customer needs by referring to past transactions/case notes, analyzing case by case as needed.
- Executes routine inbound and outbound call center activities concerning the business products/services, using alternatives as per standard scripts and established guidelines and under supervision, in order to meet SLAs.
- Provides customer with appropriate customized information requested.
- Derives all necessary information from customer to update database.
- Escalates issues to senior levels as needed, based on reports on complaints or concerns, explaining company policies to customers
Ideal candidates should possess the following skills/experience:
- Proof of qualifications: Minimum secondary school leaving certificate or HEART level 2 certificate or 3 CXC subjects including English Language.
- Birth Certificate
- Valid ID, NIS and TRN
- Six (6) months to a (1) year experience in the BPO industry (Healthcare sector is a plus)
- MUST be able to work onsite at our Portmore location
- Basic computer literacy and internet knowledge; the ability to type 20 wpm or more.
- Flexibility to work any 5 days of the week including weekends and public holidays
- Excellent customer service & communication skills; verbal & written
- Excellent listening skills
- Strong attention to details
- Ability to adapt quickly to change
- Excellent time management skills
*** Applicants must be at least 18 years of age, present valid Government issued photo ID, TRN, NIS, Birth Certificate, Original Proof of Qualifications, must have a clean Police record(company-paid) and may be subject to drug screen***
Email applications to: conduentjobsja@conduent.com
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