Voice Associates (Phone based) - Montego Bay, Jamaica - Conduent

DESCRIPTION

VOICE BASED POSITIONS- START IMMEDIATELY

WE HAVE EXPANDED, JOIN OUR GROWING TEAM !

 (PHONE BASED POSITIONS)

 A SECONDARY SCHOOL LEAVING CERTIFICATE OR HEART LEVEL II CERTIFICATE QUALIFIES YOU TO APPLY!

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation,analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

Our employees enjoy:

• Compensation package inclusive of competitive base plus incentive 
• Convenient onsite clinic,7-days per week providing affordable healthcare access
• Free shuttle service
• Health Insurance Benefits
• Company paid Life Insurance coverage
• Free internet access
• Flexible shifts
• Career and Employee Development –Grow your career and earn possible promotions to Leadership
• positions and Operational roles in Information Technology, Human Resources, Accounts
• Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
• Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
• Active Sports Programs with vibrant interdepartmental and business house competitions in basketball

 Responsibilities

Working in a call center environment, you will  assist multiple customers with technical issues and other inquiries.  Your responsibilities will include, but are not limited to the following:

• Ability to navigate  through multiple computer applications with speed and accuracy.
• Ability to work simultaneously with multiple customers to resolve technical and procedural inquiries.
• Maintaining  a high level of world-class customer service/professionalism to a wide range of customers. 
• Ability to adjust work schedules as needed considering open flexibility.

Ideal Candidates should possess the following skills/experience:

•  A Secondary School Leaving Certificate or Heart Certificate level II
• Flexibility to work any 8 hour  shift  between 6:00am to 12 midnight including weekends and holidays
• Basic computer and internet knowledge
• Excellent customer service and communication skills (verbal & written)
• Excellent time management and prioritization skills
• Adaptable and able to manage change while maintaining a positive attitude
• Strong attention to detail skills

*** Applicants must be at least 18 years of age, present valid Government issued  photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications and  Birth Certificate. Applicants must have a clean Police Record(company-paid) and are subject to drug screen***

Email applications to:  conduentjobsja@conduent.com