Customer Experience Associate - Onsite (Montego Bay, Jamaica) - Conduent Jamaica

Conduent is hiring Customer Experience Associate to work onsite at our Montego Bay location between 6AM to 9PM, Monday to Friday.

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

Customer Experience Professional (Portmore, St. Catherine) - Ibex Jamaica

 Overview

Our Customer Experience Professionals will provide an outstanding and differentiating customer experience by understanding and responding appropriately to stated and unstated customer needs. This includes communicating in a professional manner while utilizing all available resources and technology in service to both internal and external customers. The Customer Experience Professional must be a self-starter, able to manage their time effectively and deliver effective, customer-centric support across multiple channels of communication (i.e., phone, email, chat, and text) while supporting all contact center programs.

Customer Experience Associate II (Kingston & Portmore, Jamaica) - Conduent Jamaica

 About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Customer Experience Associates - Onsite (Kingston, Jamaica) - Conduent Jamaica

 Customer Experience Associates (Chat - Airlines Department) needed for our prestigious Airline Travel Company.

ONSITE CUSTOMER SERVICE CHAT ASSOCIATES NEEDED FOR AIRLINE COMPANY.

MUST BE ABLE TO TYPE 20 WPM

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

Our employees enjoy:

• Compensation package inclusive of base plus incentive and shift differential for some shifts
• Convenient onsite clinic,7-days per week providing affordable healthcare access
• Health Insurance Benefits
• Company paid Life Insurance coverage
• Free internet access - via assigned kiosks
• Flexible shifts
• Career and Employee Development –Grow your career and earn possible promotions to Leadership
• positions and Operational roles in Information Technology, Human Resources, Accounts
• Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology

The Successful candidate will:

• Provide excellent customer service:

1. Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
2. Excellent writing skills; able to translate Customer communication rapidly and effectively in chat
3. Ability to multi-task; seamlessly manage up to three chats simultaneously with out giving the impression of neglect to any Customers
4. Solve problems systematically, using sound business judgment, and following through on commitments
5. Respond to customers in a polite and courteous manner
6.  Project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel
7. Establish rapport via chat or phone quickly, and remain positive and upbeat
8. Express thoughts and information clearly and succinctly
9. Inspire confidence and positively influence the behavior, actions, and thoughts of others
10. Communicate unpleasant or negative information in a tactful manner

• Be flexible, adjust quickly, and react positively to change
• Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff member
• Demonstrate strong data entry skills and proficiency in the use of a PC.

Qualifications:
Pre-Requisites:

• Three (3) CXC subjects or more (English is mandatory)
• Customer service background desired but not required
• PC skills (Word/Excel) required
• Strong customer service orientation
• Exceptional Listening/Communication skills
• Critical Success Factors
• Strong communication skills
• Independent work ethic; able to self-motivate and initiate work activity and solutions without being prompted
• Attention to detail; able to focus on Customer interaction while problem-solving
• Ability to perform multiple tasks simultaneously
• Quality focused
• Decision making skills
• Organizational skills
• Problem solving
• Team player

*** Applicants must be at least 18 years of age, present valid Government issued photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 professional/character references (Name and Contact numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***

Email résumés stating job title in email subject line to: conduentjobsja@conduent.com

Work From Home Customer Experience Associates (Montego Bay, St. James) - Conduent

Customer Experience Associates needed! (Montego Bay)

 WORK FROM HOME CUSTOMER EXPERIENCE ASSOCIATES NEEDED IMMEDIATELY!

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

CUSTOMER EXPERIENCE ASSOCIATE 

Responsibilities

• Ascertains the nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provideclient with appropriate resolution.
• Identifies customer needs by referring to past transactions/case notes, analyzing case by case as needed.
• Executes routine inbound and outbound call center activities concerning the business products/services, using alternatives as per standard scripts and established guidelines and under supervision, in order to meet SLAs.
• Provides customer with appropriate customized information requested.
• Derives all necessary information from customer to update database.
• Escalates issues to senior levels as needed, based on reports on complaints or concerns, explaining company policies to customers.

 Requirements: 

• Three (3) or more CXCS including English Language / High School Leaving Certificate
• Must be able to work Monday to Saturday, any 8 hours shift between 7am to 11pm.
• Internet speed test Upload 1.5 MBPS/download 5 MBPS
• Ability to type at least 20 WPM.
• Excellent listening skills
• Excellent time management and prioritization skills
• Strong attention to detail skills

 *** Applicants must be at least 18 years of age, present valid Government issued  photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 professional/character references (Name and Contact numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***

Email résumés stating job title in email subject line to: conduentjobsja@conduent.com