GraceKennedy General Insurance Company seeks to identify an individual looking for an excellent opportunity to progress his/her career; and who possesses the vision and energy to help drive dynamic changes in the company, in the following capacity:-
Operator
Reporting to the Unit Leader- Customer Support Unit, GraceKennedy General Insurance Company Limited, the incumbent will be expected to:
- Assist customers while maintaining GraceKennedy General Insurance Company Ltd.’s Quality Advantage standards
- Deliver excellent customer service at all times
- Manage all inquiries in a professional manner
- Keep up to date on the organization’s business activity to advise customers accordingly
- Participate in Company’s initiative to strengthen GraceKennedy General Insurance Company Ltd. as the insurer of choice.
- Actively participate in the Department achieving its annual objective
- Diploma from a recognized Institution
- Minimum of three (3) years experience in a similar environment
Functional competencies:
GraceKennedy General Insurance Company upholds the principles of fairness and equity in the treatment of all our employees and stakeholders. The Company is committed to equity in all its employment practices and policies and seeks to recruit, develop and retain its employees on the basis of merit, ability and performance. As such, we are committed to ensuring equal opportunity in employment, and will not discriminate on the grounds of race, national origin, religion, gender, or otherwise.
- Knowledge of GraceKennedy General Insurance Company Ltd.’s products and services, policies and procedures
- Knowledge of GraceKennedy General Insurance Company Ltd.’s Quality Advantage Programme
- Computer literacy
- Good communication skills
- Effective listening skills
- Excellent telephone etiquette
- Strong customer service skills
- Ability to work with a team
- Customer Focus – be friendly, sociable and welcoming to all customers to create a great atmosphere. Remain calm, patient and polite
- Drive – Be confident and self motivated. Demonstrate a passionate commitment to the business. Welcome and embrace change with a positive attitude
- Personal Integrity – Be honest and reliable, Be professional at all times. Be immaculately dressed, Be trustworthy and respectful
- Team Work – Always be a team player. Work together as a team to ensure that GK General Insurance Company Ltd. is the best it can be.
GraceKennedy General Insurance Company upholds the principles of fairness and equity in the treatment of all our employees and stakeholders. The Company is committed to equity in all its employment practices and policies and seeks to recruit, develop and retain its employees on the basis of merit, ability and performance. As such, we are committed to ensuring equal opportunity in employment, and will not discriminate on the grounds of race, national origin, religion, gender, or otherwise.