Telephone Operator - U.S. Embassy in Kingston, Jamaica

 Announcement Number: KINGSTON-2021-031

Hiring Agency: Embassy Kingston

Position Title: Telephone Operator (Telephone Operator/Mobile Device Operator)

Open Period: 12/14/2021 - 12/31/2021 (Deadline December 31, 2021)

Format MM/DD/YYYY

Vacancy Time Zone: GMT-5

Series/Grade: LE - 0605 6

Salary: JMD J$2,165,057 - JMD J$2,165,057

Work Schedule:

Full-time - Mon - Fri 7:15 a.m. - 4:00 p.m.

Promotion Potential: LE-6

Duty Location(s): 1 Vacancy in

Kingston, JM

Telework Eligible: No

For More Info:

HR Section

876-702-6000

HROKingstonjobs@state.gov

Overview

Hiring Path:

• Open to the public

Who May Apply/Clarification From the Agency:

For USEFM - FP is 08. Actual FP salary determined by Washington D.C.

Only one Open-to category should remain:

• All Interested Applicants / All Sources

Security Clearance Required:

Public Trust - Background Investigation

Appointment Type: Permanent

Appointment Type Details:

• Indefinite subject to successful completion of probationary period

Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:

The work schedule for this position is:

Full Time (40 hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position: No

Relocation Expenses Reimbursed: No

Duties

The incumbent serves as the Embassy's telephone switchboard operator with the responsibility for receiving and placing local and long distance telephone calls. In addition, the incumbent is responsible for providing general information to callers and transferring outside calls to the offices solicited. The incumbent also leads post's mobile and remote access program, maintains section inventories, and provides section procurement support.

Qualifications and Evaluations

Requirements:

EXPERIENCE: Two years of experience is required. At least one of those two years of experience should be as a telephone switchboard operator or receptionist or having progressively responsible customer service experience. The other year of experience should be working with smartphones, cell phones, tablets and mobile devices and their related networks.

JOB KNOWLEDGE: Incumbent must be familiar with complex telephone systems and be computer literate.

Education Requirements:

Completion of high school is required.

Evaluations:

LANGUAGE: Good working knowledge (Speaking/Reading/Writing) of English is required.

SKILLS AND ABILITIES: Must have excellent interpersonal skills and be team oriented. Must have an articulate speaking voice, the ability to communicate, read, comprehend and carry out instructions effectively and must have MS Office skills. Incumbent may be required to do some light lifting up to 10 lbs. THIS MAY BE TESTED.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits:

Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Kingston, Jamaica may receive a compensation package that may include health and life insurance, pension, U.S. and Jamaican holidays and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:

AEFM / USEFM who is a preference-eligible U.S. Veteran*

AEFM / USEFM

FS on LWOP and CS with reemployment rights **

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply:

All candidates must be able to obtain and hold a Local Security Certification or Public Trust clearance.

To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site.

Required Documents:

In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.

Copy of Orders/Assignment Notification (or equivalent)

Residency and/or Work Permit

Proof of High School Education

Language Scores (if available)

DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)

SF-50 (if applicable)

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Kingston, Jamaica.

APPLY HERE