Technical Support/Customer Service Agents (Kingston) - ItelBPO Smart Solutions

We are looking for persons to join our itelbpo Smart Solutions Family at our Kingston location as Customer Service Representatives!

• Are you a cooperative and sympathetic listener?
• Are you comfortable dealing with repetitive routine?
• Do you enjoy working in a customer service, team-oriented environment? 
• Are you people-focused and willing to give helpful service? 

The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries. To remain poised, motivated and enthused about the service you provide.

FUNdamental Skills

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English 
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 25 to 35 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License)

 YOUR TIME...OUR TIME

This is a full-time career with growth potentials. 

Flexibility is key as this roles operates days, nights, holidays and weekends. 

Joining the itel family, you will experience ....Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.

• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary 
• Health and Life Insurance 
• Lunch benefits 
• Free transportation
•  Free Wi-Fi
• Beautiful location,
•  cafeteria onsite, 
• Chill room, 
• friendly staff
• A fun environment! 

We respect our employees and strive to make our environment exciting and fun!

#FunBeginsHere

APPLY ONLINE