Telephone Operator - Supervisor (UHWI) - Kingston, Jamaica

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Applications are invited from suitably qualified persons to fill the position of Supervisor - Telephone Operator (OPS/TO 3) at the University Hospital of the West Indies (UHWI).

Summary of Duties

Under the general direction of Senior Director - Information, Communication and Technology, the Supervisor - Telephone Exchange, is responsible for:

• Supervising and training eleven (11) members of staff
• Being conversant with equipment in the department 
• Relieving telephone operators when necessary
• Maintaining a record of various departments' duty rosters
• Ensuring that adequate supplies of stationery and toiletries are present in the department
• Attending to staff/personnel needs or problems when they arise 
• Being familiar with changes being made in the hospital
• Attending management meetings
• Checking telephone monthly bills for payment
• Seeing to the repairs of anything pertaining to the telephone service in the hospital, also Doctors' residences by telephone company
• Screening calls to doctors and nurses
• Maintaining a record of all long distance and overseas calls which are approved by authorized officers in the Hospital and submitting these to the Finance and Accounts Section
• Assisting the public with general information and referring them to other Departments, Agencies or Organizations responsible for dealing with request
• Preparing roster of staff adequately providing 24-hour service
• Ensuring that all equipment are properly maintained.
  Equipment includes the following:

1. Three (3) consoles (Switch board)
2. Ten (10) straight lines
3. S.L. 4 phone
4. One (1) extension
5. Two (2) radios for contacting ambulances and other island wide hospitals
6. Comtech machine for paging doctors (over 200 doctors are on staff)
7. Public address system

Minimum Required Education and Experience:

• Five (5) CXC/GCE subjects including English Language and a certificate in Supervisory Management
• Five (5) years related work experience
• Specialized course in telephone operations

Applications accompanied by résumés should be submitted no later than Friday, November 13, 2020 to hrd@uhwi.gov.jm or 

Senior Director,

Human Resource Management and Development

University Hospital of the West Indies

Mona, Kingston 7.

It should be noted that only shortlisted applicants will be invited to attend an interview.