Supervisor - Telephone Operator (Kingston) - University Hospital of th West Indies

Applications are invited from suitably qualified persons to fill the position of Supervisor -  Telephone Operator (OPS/TO 3) at the University Hospital of the West Indies.

Summary of Duties

Under the general direction of the Senior Director - Information, Communication and Technology, the Supervisor - Telephone Exchange us responsible for:

• Supervising and training eleven (11) memrs of staff
• Being conversant with all equipment in the department
• Relieving Telephone Operator when needed
• Maintaining a record of various departments' duty rosters
• Ensuring that adequate supplies of stationery and toiletries are present in the department
• Attending to staff/personnel needs or problems when they arose
• Being familiar with changes being made in the hospital
• Attending management meetings
• Checking telephone monthly bills for payment
• Seeing to the repairs of anything pertaining to the telephone service in the hospital, also Doctors' residences by Telephone Company
• Screening telephone calls for doctors and nurses
• Maintaining a record of all long distance and overseas calls which are approved by authorized officers in the Hospital and submitting these  e Finance and Accounts Section
• Assisting the public with general information and referring them to other departments, agencies or organizations responsible for dealing with request
• Preparing roster of staff adequately providing 24-hr service
• Ensuring that all equipment are properly maintained. Equipment includes:

1. Three (3) consoles (switchboards)
2. Ten (10) straight lines
3. S.L. (4) phones
4. One (1) extension
5. Two (2) radios for contacting ambulances and other island-wide hospitals
6. Comtech machine for paging doctors (over 200 doctors are on staff)
7. Public address system

Minimum Required Education and Experience:

• Five (5) CXC/GCE subjects including English Language and a certificate in Supervisory Management
• Five (5) years related work experience
• Specialized course in Telephone Operations

Applications accompanied by résumés should be submitted no later than October 8, 2021 to:

The Senior Director, Human Resource Management Department

University Hospital of the West Indies

Mona, Kingston 7

Or Email: hrd@uhwi.gov.jm

It should be noted that only shortlisted applicants will be invited to attend an interview.