Technical Support/Customer Service Agent (Kingston, Jamaica) - Itelbpo Smart Solutions

We are looking for persons to join our itelbpo Smart Solutions Family at our Kingston location as Customer Service Representatives!

• Are you a cooperative and sympathetic listener?
• Are you comfortable dealing with repetitive routine?
• Do you enjoy working in a customer service, team-oriented environment? 
• Are you people-focused and willing to give helpful service? 

The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries. To remain poised, motivated and enthused about the service you provide.

FUNdamental Skills

• Education Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English 
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 25 to 35 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License)

YOUR TIME...OUR TIME

• This is a full-time career with growth potentials. 
• Flexibility is key as this roles operates days, nights, holidays and weekends. 
• This position is most easily accessible for candidates in Kingston and surrounding areas. 

Joining the itel family, you will experience

• Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation Free Wi-Fi 
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! 

We respect our employees and strive to make our environment exciting and fun!

 #FunBeginsHere

APPLY ONLINE