Customer Support Agents - Work from home - (Jamaica - All parishes) - Influx

 Customer Support Agents - Work from home - Jamaica

Job description

You’ll be tasked with answering customers' questions. You'll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

Tasks include:

• Diagnose and solve the customer's’ problems
• Communicate effectively via email and chat with our customer
• Coordinate effectively with peers and your manager
• Contribute to a high-performance and friendly workplace culture

Requirements
All levels of experience are welcome!

What we're looking for:

• Excellent written and verbal English communication skills
• Strong problem-solving skills
• Team player

Requirements:

• Excellent written and verbal English communication skills
• Strong problem-solving skills
• Team player
• Quiet environment- free of distractions and background noise
• Ability to navigate multiple computer applications simultaneously
• Scheduling flexibility - Able to work a 9 hr shift that includes weekends and public holidays (the latest shift ends at 11 pm)
• Experience with online platforms (CRMs , Zendesk, Slack)
• Own a fully-functional laptop
• Ability to type 40-45 wpm (data entry experience a plus)
• Keen attention to detail
• Strong organizational skills
• Ability to thrive in a remote work environment

Equipment Requirements:

• (NO CHROMEBOOKS, NO LINUX OS)
• Minimum 15 mbps wired internet connection
• Minimum i5 processor or equivalent (for example i3 processor 6th generation)
• Minimum 8 GB Ram
• Wired headset
• Quiet working environment

Benefits:

• The flexibility of working from home without having to go to the office
• Work with clients in the USA, EU and elsewhere
• Extensive opportunities to learn from, and work with, high-performing colleagues
• Career opportunities! We're a fast growing startup with roles and positions to grow into

If this sounds like you or someone you know.

Please complete this written assessment at the following link and make your formal application below.

APPLY ONLINE