Senior Secretary (Kingston, Jamaica) - National Solid Waste Management Authority

The National Solid Waste Management Authority invites applications from suitably qualified persons to fill the position of Senior Secretary - Corporate Services Division.

The successful candidate will report to the Corporate Services Director and the primary responsibility is the production of minutes of departmental meetings, typing of routine internal and/or external correspondence, reports and the maintenance of filing systems for the department. The incumbent also acts as a support to the Director in respect of telephone calls being received and/or placed and in respect of the preparation of regular/routine reports required internally.

Qualifications required:

• Diploma in Secretarial Studies
• CPS designation
• At least five (5) GCE O' level subjects including English Language and Mathematics
• At least three (3) years experience in a similar position
• Computer literacy with sound knowledge in Microsoft Word/Excel

Specifications:

• Ability to communicate effectively at all levels
• Strong organizational skills with ability to manage multiple tasks
• An aptitude to follow written and oral instructions
• Ability to carry out tasks without constant supervision
• Sound time management skills
• Maintain simple logs and records
• Ability to act on initiative

Applications along with résumés should be sent by Friday, April 18, 2020.

The Human Resource Department

National Solid Waste Management Authority

61 Halfway Tree Road,

Kingston 10.

Email: applications@nswma.gov.jm

Only shortlisted candidates will be contacted.

Assistant Store Manager (Kingston, Jamaica)

A medium sized supermarket seeks an Assistant Store Manager. 

He or she must perform the following duties:

• Conduct regular audits of the store's physical and practical condition to ensure quality
• Maintain product levels and monitor store inventory appropriately
• Manage and supervise employees
• Oversight of warehousing, merchandising and security operations
• Hire and train new employees
• Assist in performance evaluation for employees
• Resolve store problems and address employee issues
• Optimize sales through prompt and excellent customer service

Education:

Applicants should have at least a Bachelor's degree in Business Administration or related field

Experience/Skill:

• At least three (3) years experience in a wholesale setting or supermarket environment in a supervisory role minimum
• Strong leadership and supervisory skills
• Strong communication and organization skills
• Strong inventory management skills

Please send your application and resume to careers.vasja@gmail.com by April 16, 2020.

In the subject line of your email, please insert the position for which you are applying followed by your full name. Thank you.

Driver (LMO/DR 1) - Kingston, Jamaica - JADCO

The Jamaica Anti-Doping Commission (JADCO), an agency of the Ministry of Culture, Gender, Entertainment and Sport (MCGES), invites applications from suitably qualified persons to fill the full-time position in the Human Resource Management and Administration Division.

Driver (LMO/DR 1)

Job Purpose

Under the direct supervision of the Office Manager, the Driver has primary responsibility for collecting, delivering and distributing mail, office documents, supplies, equipment and transportation of office personnel to facilitate the efficient operations of the organization.

The incumbent is also required to carry out duties and functions in accordance to standard procedures and safety requirements of the Commission and the respective Road Traffic Act.

You are welcome to visit http://jadco.gov.jm/about/career-opportunities for more details.

Applications accompanied by résumés should be submitted no later than April 17, 2020 addressed to: 

Executive Director

Jamaica Anti-Doping Commission

5-9 South Odeon Avenue,

Kingston 10.

Email: hr@jadco.gov.jm

Further details on the post may be obtained from the HRMA Division and the website of the Jamaica Anti-Doping Commission (JADCO).

We thank you for responding, however, only shortlisted applicants will be contacted.

Customer Care Specialists (Montego Bay, Jamaica) - Contax360 BPO Solutions

DESCRIPTION

To provide assistance and resolve any emerging problems that our customers might face with accuracy, efficiency and the utmost professionalism.

Contax360 BPO Solutions, a leading provider of global contact center solutions and a dynamic, focused and upwardly mobile organization;  seeks qualified and professional individuals who are able to work from office and home to join our team.

Now hiring for our Montego Bay Office:

CUSTOMER CARE SPECIALISTS

Our Client is an established and growing high quality internet-based company specializing in image publishing service. Customers are able to create photo books, personalize photo cards and stationery, and share photos with family and friends. We are seeking highly motivated team members with a passion for customer service to help us continue to delight our customers by helping them share life’s joy.

Job Summary:

The Care Specialist is responsible for providing exceptional service to every customer and will respond to telephone, email and live chat customer inquiries in an efficient, professional and friendly manner. Flexibility to work any shift assigned within a 24 hour period Monday to Sunday is a requirement.

Specific Duties:

• Respond to and resolve inbound phone inquiries from Client’s in a professional and timely fashion. 
• Manage large amount of incoming calls on a daily basis
• Navigates computerized system to update customer management systems (“CMS”) database as needed.
• Reply to emails received by customers when necessary to achieve issue resolution. 
• If requested by the customers a follow-up call is conducted in order to achieve issue resolution in accordance with client standards.

SKILLS REQUIRED:

• Computers: Basic knowledge of internet (tools and applications) and Windows (desktop), ability to navigate multiple applications.
• Typing/Keyboard Skills: 25wpm.
• Good Verbal and Written Communication Skill: Ability to speak English clearly and type grammatically correct sentences, articulate thought processes effectively, listens intently and comprehends accurately, has smooth flow of speech.
• Exceptional customer service and sales skills: patient, good listener, polite, courteous, attentive and genuine. Conflict Resolution skills and willingness to take responsibility: must have the ability to be the customer advocate internally and resolve issues affecting the customer's ability to receive the service expected. Need to understand internal systems, escalate issues to appropriate people and follow up until issue resolution.
• Able to identify revenue opportunities and engage with the customer to upsell or inform customer of available services (both complimentary and paid)
• Has a high stress tolerance and resilience to conflict
• Highly motivated and energetic, and able to thrive in a fast-paced environment.
• Ability to work as a team player
• Analytical and Logical Abilities: Ability to break down customers’ issue and identify the reason/purpose of call. 
• Identifies trends, is able to visualize consequences and suggests solutions.

 EDUCATION:

• CSEC/CAPE or City and Guilds Required
• Heart NVQJ certification/Associates Degree or Higher Preferred.

EXPERIENCE:

• Minimum 1-2 years Customer Service/Retail Sales/e-commerce

OTHER REQUIREMENTS:
Education/Knowledge:

• 3 CSEC/City and Guild or HEART certificate, excellent computer skills and experience in a Windows environment.
• Ability to work from home would be an asset i.e having reliable internet connection and a desktop/laptop computer

All applicants should be 18 years or older and must have a valid Government issued photo ID, TRN and NIS. Successful candidates must be able to furnish a police record and pass an employment background check.

Applicants should submit resumés and cover letters no later than Monday, April 15, 2020 to jobs@contax360.com or access vacancies via www.contax360.com

Only short-listed applicants will be contacted.

Internal Merchandiser (Kingston, Jamaica)

Supermarket seeking a Merchandiser to perform the following duties:

1. Ensure that the warehouse and shelves are stocked with the right types and quantities of products
2. Maximize customer interest by display, arranging and rotating products in store appropriately
3. Monitor and maintain stock movements on shelves, considering removing dated or damaged products, markdowns and promotions
4. Monitor store inventory based on sales and intake
5. Assist customers with goods and supplies purchased

Education:

1. Applicant should have a High School Diploma minimum. 
2. Some knowledge of marketing will be a plus

Experience/Skill:

1. At least 1 years' experience as a Merchandiser working in a supermarket environment.

Please send your application and resume to
careers.vasja@gmail.com by April 9, 2020.

In the subject line of your email, please insert the position for which you are applying followed by your full name.

Cashier (Kingston, Jamaica)

Supermarket seeking a Cashier to perform the following duties:

• Handling and processing of cash, cheque, debit and credit card transactions
• Processing all point of sale transactions in an efficient, accurate, and friendly manner
• Balancing cash flow and making sure that all sales are accounted for at the end of the day 
• Stocking and restocking shelves
• Assisting customers with questions and
• inquiries regarding purchase, product information or store policies

Education:

• Applicant should have a High
• School Diploma or at least 5 CXCs to include English and Mathematics orAccounting

Experience/Skill:

• At least 1 years' experience working in a retail or wholesale environment as a Cashier. 
• Must have practical knowledge in using a cash register.

Please send your application and
resume to careers.vasja@gmail.com by April 9, 2020.

In the subject line of your email, please insert the position for which you are applying followed by your full name.

Security Officers (Kingston, Mandeville, etc) - Swat Elite Close Protection Unit

Swat Elite Close Protection Unit seeks Security Officers from Kingston, Montego Bay, Mandeville and Ocho Rios.

Requirements:

• PSRA and FLA licenses/permits
• Minimum of four (4) years experience in the security field 

Send résumé to: swatelitecp@gmail.com.

Front Desk job (St. Ann, Jamaica) - Dental Office

We are looking for a new team member with front desk experience to supplement our existing stellar staff.

Requirements:

• Computer literacy
• Previous medical/dental insurance and/or dental office experience is a plus

Ideal candidate will be:

• Friendly
• Responsible
• Determined
• Self-motivated but willing to follow directions and work part of a team
• Strong communication skills
• Attention to detail is necessary

If interested please submit résumé and references to: dentaljobsja@gmail.com.

Pizza Hut Delivery Squad Vacancies!!

DELIVERY SQUAD

EARN UP TO $1,000 PER HOUR AND

$10,000 BONUS!

Join our team!

• Do you own and operate a reliable motor cycle?
• Do you always put the customer first?
• Do you want to work for the number one (1) pizza company in the world?

Email your résumé to careers@rojgroup.biz

Fax: (876) 969-7042, or drop off at 2D Valentine Drive, Kingston 19 or at any Pizza Hut location Islandwide. For more information please call (876) 941-6912.

Customer Service Standards Specialist, etc. (Kingston, Jamaica) - National Land Agency

Applications are invited from suitably qualified candidates to fill the following vacancies within the Business Services Division, National Land Agency.

Manager, Customer Service

The successful candidate will report to the Senior Director, Business Services.

Job Purpose

• Provide front office and customer support for all customers of NLA at the Agency's locations by effectively managing the operations of the customer service point
• Provide general direction for staff of Customer Service Points and directly supervise customer service supervisors
• Implement customer service standards for both internal and external customers that must be specific, measurable, agreed, realistic and time-based (SMART)
• Focus on all aspects of Customer Satisfaction, Customer Service Training and Customer Care

Minimum Required Education and Experience:

• Bachelor's degree in Management Studies, Business Administration or a related field
• Five (5) years related work experience; three (3) of which should be at managerial level
• Certificate in Supervisory Management
• Customer service training

Business Development Officer

Successful candidate reports to the Manager, Business Services.

Job Purpose

• Provide the Agency with effective business strategies which will ensure maximization of its revenue
• Build market position by locating, developing, defining, negotiating and closing business relationships

Minimum Required Qualifications and Experience

• Bachelor's degree in Marketing, Finance, Accounting or related field
• Three (3) years experience working in a business services environment

Customer Service Standards Specialist

Successful candidate reports to the Manager, Customer Service.

Job Purpose

• Evaluate and Audit service delivery and quality standards of the work of customer service, call centre service and mapping officers engaged in providing information on products and services in a timely manner

Minimum Required Qualifications and Experience

• Undergraduate degree in Business Administration or related field
• Certificate in Supervisory Management 
• Three (3) years experience at a supervisory level in a customer service or sales environment (experience in quality monitoring and in e-commerce or call centre environment preferred)

Public Relations Officer

Reports to the Manager, Marketing and Public Relations.

Job Purpose

To monitor publicity and conduct research to find out the concerns and expectations of the organization's stakeholders, and analyze and report on the findings to management.

Minimum Required Qualifications and Experience

• Undergraduate degree in Mass Communications, Journalism or equivalent qualifications from a recognized tertiary institution
• A minimum of three (3) years working experience in communications, public or media relations and/or marketing

Assets:

• Certificate in graphic design
• Working knowledge of media landscape in Jamaica

Detailed information about the posts can be accessed via the Agency's website www.nla.gov.jm.

A letter of application accompanied by résumé should be submitted no later than Tuesday, April 14, 2020 to:

The Director, Transition Management

National Land Agency

8 Ardenne Road,

Kingston 10.

We appreciate all responses but only shortlisted applicants will be contacted.

Inventory Clerk (Kingston, Jamaica)

A reputable distribution and manufacturing company requires qualified persons for the position of:

Inventory Clerk

Core Duties:

• Record receipt of raw material, stock and goods receival in a timely manner
• Perform cycle and physical monthly stock count
• Warehouse transfers, stock return and receival 
• Perform filing and general administrative tasks
• Compile reports/summaries and clerical support

Minimum Qualifications and Skills:

• Five (5) subjects at the CXC/CSEC level including English Language and Mathematics
• Personality predisposed to customer service
• Strong experience with MS Office applications especially Excel
• Attention to detail and multitasking skills
• Energetic and meticulous
• Effective written and verbal communication skills
• Knowledge of an inventory management software or Sage 300 would be an asset

Résumé and application letter should be submitted to:  hrjobs033@gmail.com

Deadline: April 17, 2020

Only shortlisted applicants will be contacted.

Customer Experience Specialists (Portmore, Jamaica) - Conduent Jamaica

DESCRIPTION

Responsible for providing value-added service to customers by fielding incoming calls and addressing their enquiries while achieving a high level of efficiency and customer satisfaction. 60 openings available immediately.

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation,analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their
constituents. Learn more at Conduent.com

Customer Experience Specialists -- Immediate Openings 

Responsible for providing value-added service to customers by fielding incoming calls and addressing their inquiries while achieving a high level of efficiency and customer satisfaction.

Duties and Responsibilities:

• Strong customer service orientation and interpersonal skills
• Ability to establish rapport over the phones quickly and maintain positive attitude
• Work comfortably and efficiently with a computer system
• Savvy research skills and competence in using the internet
• Good typing skills with an ability to accurately achieve a minimum of 20 wpm
• Express thoughts and information clearly and succinctly
• Excellent communication skills (verbal and written)
• Flexibility to work any shift assigned within 24hrs and Jamaican Public Holidays
• Consistently meet established productivity, schedule adherence, and quality standards

 Ideal Candidate:

• Academic certification – At least three (3) CXC/CSEC/GCE/SSC Passes –including English OR a HEART Level 2 Certification OR High School Leaving Certificate
• NIS, TRN, and a Valid Government  issued Photo ID(Passport/Driver License/National ID)
• Proficient in Windows, Internet and Microsoft Word 

INTERESTED APPLICANTS MUST HAVE:

 INTERESTED APPLICANTS MUST: Present a valid Government issued photo ID, Birth Certificate, TRN, NIS, Original Proof of Qualifications, and have a clean Police Record. Applicants may be subject to drug screening.

Email: conduentjobsja@conduent.com

Customer Service Representatives (Kingston, Jamaica) - Alorica

DESCRIPTION
APPLY FROM HOME!

We are looking for Customer Service Representatives to Join the Cool Center! Enjoy permanent jobs (no contracts) Phone interviews Monday - Fridays 9:00 am. - 5:00 pm.

JOB SUMMARY

Your mission (should you choose to accept it) Provide quality services to Customers via phone.

GET TO KNOW US                                                 
Who Is Alorica?

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands – the ones you love and use every day!  We offer the financial stability and growth potential to provide a solid foundation for early career development…and a trendy ambiance to make work a fun space! Our team spans hundreds of locations around the globe, with over a hundred thousand awesome employees…and you could be the next one!

 Why should you join our awesome team?

As a member of our #CoolCenter, you’ll have the opportunity to work in an exciting and collaborative environment, with a diverse group of experienced professionals that will help you advance your career.  As an Alorican, you’ll also enjoy additional benefits...

Benefits:

 • Full-time jobs (No short-term contracts)
 • Transportation
 • Performance bonuses
 • Health Insurance
 • Life Insurance
 • Professional Development opportunities
 • Discounts on local products and services
 • Fun cultural and community outreach activities

KEY JOB RESPONSIBILITIES:

• Provide excellent customer service experience
• Maintain a high level of professionalism.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Maintain diplomacy when addressing escalated matters.

JOB REQUIREMENTS
Minimum

• Education: 2 CXC subjects inclusive of English Language
• Language: Strong oral communication skills
• Demonstrated problem-solving skills.
• Have the ability to trouble shoot customers' issues.
• Demonstrated strong familiarity (and aptitude for learning); Critical Thinking ability, conversational and persuasive.
• Excellent data entry skills in accuracy
• Typing Speed of 25 words per minute
• Candidates must have originals and copies of a valid government issued ID, NIS and TRN

Preferred

• Customer Service experience is a plus (soft skills training is provided if necessary)
• Able to navigate different Internet tabs at the same time(ability to multi-task).
• Demonstrated strong familiarity (and aptitude for learning) of Microsoft Windows and browner applications.
• Ability to deal with stress and work pressure in fast pace environment.
• Ability to work in a team-fostered environment.
• Ability to open a bank account with Scotiabank

Email: Jamaicarecruiting@alorica.com

Office Supervisor (Kingston, Jamaica)

Requirements:

• Senior customer service experience
• Customer focused person
• Computer literate
• Excellent communication skills both written and verbal
• Able to work on own initiative
• Knowledge of basic accounting principles and software (familiarity with Peachtree would be an asset)

Application letter and résumé should be submitted by April 2, 2020 to:

Administrator

P. O. Box 1906,

Kingston 8.

Email to:  gelj2006@yahoo.com

Collections Officers, etc (Kingston, Jamaica)

A fast moving medium-sized distribution and processing company seeks to identify suitably qualified individuals for the following  positions for our Kingston office:

Collections Officers

Summary:

Collections Officers will have the responsibility of managing the company's accounts receivable delinquency portfolio while providing exceptional customer experience.

Key Functions:

• Prepare and dispatch statements as required to ensure timely collection of outstanding invoices
• Maintain regular contacts with sales representatives and other relevant internal and external customers with a view to resolve delinquent accounts
• Identify issues attributing to account delinquency and discuss them with management 

Requirements and Competencies:

• Associate degree in Business Administration and/or  Accounting
• Proven experience as a Collector with two (2) to three (3) years of corporate experience
• Excellent interpersonal skills; must be a team player
• Sound negotiation skills
• Problem solving skills

Accounting Officer

Summary:

Responsible to maintain records of all logistics and inventory costing accounting transactions.

Key Functions:

• Manage the payables function for all logistics activities
• Reconcile the Goods in Transit Account to general ledger
• Prepare accurate costings for Trade Inventory
• Track containers in system ensuring no demurrage

Requirements and Competencies:

• ACCA level 1 or tertiary education
• At least five (5) years experience in Accounting
• Knowledge of accounting in an imported goods situation is an asset
• Must be results oriented and able to work independently as well as on a team
• Excellent written and verbal communication skills
• Be able to work within deadlines

These positions require knowledgeable and well organized individuals who will provide our Company with exceptional results.

Email your application and résumé to: nclcareers2@gmail.com.

Deadline: April 3, 2020.

We appreciate and thank all applicants for responding, however, only shortlisted candidates will be contacted.

Drivers (Jamaica - travel required)

Requirements:

• Deliveries Island-wide
• Must have completed high school
• Must live in the Kingston 8, 19 or 20 areas
• Ages between 25 - 35 years old
• Possess a general driver's license
• Able to drive stick shift 
• At least five (5) years experience with clean police record
• Must be willing to work flexible hours

Call: Monday to Friday at (876) 359-2731 / (876) 318-1515.

Administrative Assistant (Kingston, Jamaica) - Auto Assessors Associates Ltd.

Auto Assessors Associates Ltd is seeking an Administrative Assistant for its Kingston head office.

We are looking for a responsible Administrative Assistant to perform a variety of  administrative and clerical tasks.

Duties will include:

• Providing support to our Operations Manager primarily in the completion and vetting of outgoing documentation.

Minimum Requirements:

• Five (5) CXC/CAPE which must include English Language and Mathematics
• Computer literate (including Word and Excel)
• Similar work experience

Apply in confidence with CV/résumé to: sundayadvertja@gmail.com.

Customer Service Supervisor, Meat Cutter (Kingston, Jamaica)

A well positioned supermarket in Kingston seeks to fill the position of a Customer Service Supervisor and Meat Cutter who possess the following qualifications:

Customer Service Supervisor

Requirements:

• Minimum of two (2) years supervisory experience or tertiary level qualifications
• Customer Service certification an asset
• Excellent written and oral communication skills
• Unquestionable integrity
• Must be a team player and passionate about excellent customer service delivery
• Able to work on shifts, holidays and weekends (when assigned)

Meat Cutter

Requirements:

• Ability to identify and prepare various meat cuts 
• Ability to wrap meat cuts attractively for sale
• Customer service oriented
• Team oriented
• Able to work on shifts, holidays and weekends when assigned

Does this describe you? Then kindly send your applications to the Human Resource Manager at pdzrecruitment@gmail.com no later than Friday, March 27, 2020.

Receptionist & Tutors (Kingston, Jamaica)

A small remedial centre in Kingston needs one (1) receptionist and two (2) tutors.

No experience is necessary because training will be provided.

Applicants must be willing to work on Saturdays and must have a flexible schedule.

Interested persons may submit their resumes to: progressiveblueprint@gmail.com or contact (876) 775-1971 for more information.

Only shortlisted applicants will be contacted.

Accounting Officer (Kingston, Jamaica) - Promo Biz Marketing & Events Solutions Ltd.

An events management and marketing company is seeking individuals that are motivated and have passion in the stated field.

Accounting Officer

Scope of Job: 

• Record financial transactions
• Prepare quotations and invoices
• Accounts receivables and payables

The applicants must:

• Minimum of two (2) years working experience in this field
• Pay keen attention to detail
• Have good oral and written communication skills

Experience and Qualifications:

• Have a first degree in Accounting/Finance or Business Administration
• Have a written and verbal grasp of the English Language
• Demonstrated skill in the use of Spreadsheet applications such as Peachtree and QuickBooks

All applicants must submit their application letters and CVs to: careers@promobizja.com

Deadline: March 16, 2020.