Customer Service Associates (Kingston, Jamaica) - Sutherland Jamaica

Job ID / Title: Customer Service Associate – Full-Time – Immediate Openings
Job Category: Customer Service Phone
City: Kingston
State: Kingston
Work Location: Knutsford Boulevard

WALK-IN INTERVIEWS FOR CUSTOMER SERVICE & BANKING POSITIONS -EVERY MONDAY & WEDNESDAY - NEW KINGSTON SITE - 30 KNUTSFORD BOULEVARD FROM 10AM - 2PM.

Job Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Associate. Customer Service Associates in this role get to answer inbound calls to provide exceptional customer service to consumers.

WALK IN CUSTOMER SERVICE INTERVIEWS

Every Monday & Wednesday

New Kingston Site

34 Knutsford Boulevard

New Kingston

Qualifications:

Our most successful candidates will have: -

• Printed copy of your resume.
• A minimum of 4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.
• Must have a valid (not expired) government issued ID, TRN and NIS card.
• Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays).
• Must be able to train and / or work onsite.
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
• Experience in customer service is an asset and preferred.
• Good Typing Skills – Minimum 35 wpm with minimum 80% accuracy.
• High level of integrity
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
• Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
• Inspire confidence and positively influence the behaviour, actions, and thoughts of others.
• Must be able to pass a criminal background check and drug test as needed.

What we have to offer:

• Medical, dental and vision benefits
• Paid training
• Advancement opportunities
• Additional pay incentives

Email: sgscareers@sutherlandglobal.com

Clerical Assistant (Westmoreland, Jamaica) - Friendship Primary & Infant School

Friendship Primary & Infant School located in Westmoreland, is seeking a proactive and detail-oriented individual of sound character to fill the above position. 

Requirements:

• Possess a minimum of two (2) CXC subjects
• Sound knowledge of Office Procedures and Practices
• Good oral and written communication skills
• Competence in Microsoft Office Suite
• Excellent organizational and time management skills
• Must reside within Friendship or its environs

Interested persons are asked to submit their CV and resume to: friendship.primary.wes@moey.gov.jm 

Assistant Language Teachers (Japan Exchange & Teaching - JET Programme)

The 2023 Japan Exchange and Teaching (JET) Programme for Assistant Language Teachers. 

The JET Programme is a large scale exchange programme. Through the JET Programme, you will be appointed to work as Assistant Language Teachers in Japan. 

For application documents, please visit our website at:

 https://www.jamaica.emb-japan.go.jp/itpr_en/jet_programme.html

Interested persons must submit applications no later than November 30, 2022 at 4:00 p.m. to: 

The JET Programme, Embassy of Japan,

NCB Towers, North Tower, 6th Floor,

2 Oxford Road, Kingston 5.

Enquiries: info@kg.mofa.go.jpor

Telephone: (876) 929-3338-9 Ext. 251

Virtual Information Sessions: 

The information sessions are scheduled below:

• October 6, 2022 13:00-14:00 (1:00 pm - 2:00 pm)
• October 20, 2022 18:00-19:00 (7:00 pm - 8:00 pm)
• October 27, 2022 13:00-14:00 (1:00 pm - 2:00 pm)
• November 10, 2022 18:00-19:00 (6 pm - 7 pm)

We will offer our information sessions via ZOOM.

If you are interested in attending:
(1)Send your expression of interest to info@kg.mofa.go.jp
(2)You will be sent the link to the meeting the day before.

Qualifications:

• Hold a Bachelor's degree or three (3) year teaching diploma
• Be able to live and work in Japan for at least one (1) year
• Have the ability to adapt to living and office condition in Japan 
• Be qualified as a language teacher or be strongly motivated to teach English as a foreign language
• Have excellent pronunciation, rhythm, intonation and voice projection skills, as well as good oral and written skills

Enquiries: info@kg.mofa.go.jp or Tel: (876) 929-3338-9 Ext. 251

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Customer Service Agent (Kingston, Jamaica) - Home Time Entertainment Limited

 

Home Time is seeking a customer-oriented service agent to work in our call centre at our Kingston location.

Position: Customer Service Agent

Location: East Kingston

Job Summary:

To provide information to customers on products and services; respond to customers' queries and assist in resolving service problems in keeping with the established standards of quality in customer care.

Responsibilities:

• Provide customers with information on their account
• Provide customers with information on products and service, and guide them in acquisition of Products and Services
• Facilitate the resolution of customers' issues and/or complaints using critical thinking and empathy
• Any other duties as assigned

Competencies and Qualifications:

Soft Skills:

• Team player who is assertive, goal-oriented, positive, and self-motivated
• Proficiency in using computer applications
• Good telephone techniques
• High level of integrity
• Excellent communication skills
• Ability to handle irate customers effectively
• Ability to work under pressure

Qualifications:

• Four (4) CSEC subjects including Mathematics, English Language, and one business subject
• Two (2) years call centre environ experience would be an asset
• Proficient in MS Office applications

Send your applications (cover letter and resume) via email to: hometimehr@gmail.com no later than October 31, 2022.