Data Entry Specialist (Montego Bay, Jamaica) - Itel BPO

We are looking for individuals passionate about service and making an impact to join our itel Family in Montego Bay. Our Data Entry Specialists are responsible for managing online orders received in the IPM site for entry into Siebel, maintenance of IPM order statuses and RNW notifications to be sent to the Customer.

What will you do:

Data Entry Specialists will access and respond to order related updates and requests received from sales, WFM and Financial Services.

Other duties include:

• Verification (scrubbing) of accuracy of the request and existing order (promos, products offered, fees, waivers) and corrections and TLT'ing associated with correction of order. This also includes performing corrections in SABRE, INAT & Metasolv as needed and in addition to corrections of the Siebel order.
• Cancellation of Siebel order and all other associated SABRE, INAT & Metasolv orders.
• Clearing of Waiting status orders requiring varying amounts of waiting reason resolutions including processes specific to service reconnects.
• Assisting in and monitoring order completion thru SABRE, Metasolv and Siebel systems, which can include interactions with other related downstream teams to aid in.
• Product/Service additions, updates and removals in Siebel, SABRE, INAT & Metasolv (or others) as needed and based on status of order.
• Proper updating and task maintenance processes of related Metasolv PSR's.
• Duplicate and incorrect promotional date SABRE billing corrections.
• Transitioning of requests to APC Siebel Support RNW incidents for non-urgent request forms that we submitted as urgent in error.

What will you bring:

• A minimum of four (4) CSEC subjects or equivalent
• At least one (1) year of customer service or call center experience
• Must be available to work any 8-hour shift that falls within our operating hours of 7am - 11pm, 7 days per week.
• Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
• Excellent verbal and written communication skills
• Proficient MS Office skills, primarily MS Word, Excel and Outlook required
• Excellent interpersonal, problem-solving & judgment skills with a high level of attention to detail and accuracy required

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Administrative Assistant (Kingston, Jamaica)

We are seeking Administrative Assistant will provide administrative support to the Human Resource Manager and Office Manager.

Requirements:

• At least three (3) years' experience at the administrative/secretarial level in a fast paced environment
• Associate degree, diploma or certificate in Management Studies or Business Administration or equivalent qualifications from a recognized institution
• Proficient in Microsoft Office software - Word, Excel, PowerPoint, etc
• Sound knowledge of secretarial and administrative practices and procedures
• Strong oral, communication and writing skills
• High level of integrity, confidentiality and professionalism
• Ability to work on your own initiative and meet deadlines

Job Description:

• Handles assigned human resource and multiple projects
• Contributes to the recruitment, training and development and employee relations functions
• Types correspondence and update various spreadsheets
• Maintain up-to-date employee vacation and sick leave requests
• Ability to maintain a professional appearance and manner
• Establishes and maintains an efficient and confidential filing system and records
• Perform other additional duties assigned to the post

Resume and application letter should be submitted to:  hrjobs033@gmail.com

No later than Friday, September 2, 2022.

Teachers, etc (St, Catherine, Jamaica) - Jonathan Grant High School

Jonathan Grant High School needs qualified and experienced individuals to work at the above-mentioned institution in the following areas: 

• Teacher of Principles of Business, Office Administration & EDPM
• Teacher of Mathematics (Contract)
• School Nurse - RN 2 with excellent interpersonal skills
• Assistant Cook
• Tuck Shop Attendant

* All teachers must be able to teach up to the CAPE level

• Teacher of Literacy & Numeracy

Apply in person or via email to: jonathangrant.high.sce@moey.gov.jm on or before August 24, 2022.

Apply to:

The Chairman

c/o The Principal,

Jonathan Grant High School,

White Church Street,

Spanish Town.

We thank all persons who express an interest in the positions, but only shortlisted applicants will be contacted.

Work at Home Customer Service Representative (Montego Bay, Jamaica) - 24-7 Intouch

 About 24-7 Intouch

24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.

24-7 Intouch has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc. This recognition comes after 24-7 Intouch was named by Forbes as one of America’s Best Large Employers for 2022, and a Top Employer for New Grads.

About the Job

We are currently hiring full-time Work at Home Inbound Customer Service Representatives!

Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands from the comfort and safety of your own home?

Our Work at Home Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience - whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.

We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance and positivity will set you up for success!

Note: All applications, interviews, orientation and training will be done virtually. 24-7 Intouch will also provide all hardware and equipment necessary.

Working as a Work at Home Customer Service Representative, You Have:

• High school diploma (or equivalent)
• 6 months – 1 year of customer service experience
• Call center experience (strong asset)
• Effective communication skills
• Reliable internet speed and broadband connection
• A secure area in the home to work from
• The ability to work effectively in a work-at-home setting
• The ability to sit for long periods of time
• The ability to come on-campus when necessary - we may need you to attend meetings, pick-up/drop-off equipment or attend special events from time-to-time

*Even though this is a WFH position, you must be located in Montego Bay

Benefits of Working as a Work at Home Customer Service Representative:

• Work from home!
• Flexible schedules
• Competitive salary
• Industry-leading benefits
• Amazing career growth opportunities

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity! If you provide your cell number, you agree to receive automatic recruiting texts from us at that number. Consent is not a condition of employment, and you can opt-out by replying STOP at any time. Message and data rates may apply.

By signing this application, the applicant consents to 24-7 Intouch collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

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