Teachers needed! (Kingston, Jamaica) - Penwood High School

Penwood High School invites applications from trained graduate teachers for September 2022 in the following subject areas:

• Mechanical Engineering (Welding )
• Physical Education (Male)
• APSE Coach
• HFLE

Application and resume should be submitted no later than September 1, 2022.

Apply: 

The Chairman,

c/o The Principal,

Penwood High School,

8 Rhoden Crescent,

Kingston 20.

Tel: (876) 649-8406 or 672-6054

Email: penwood.high.saw@moey.gov.jm

We thank all applicants for the expression of interest but only shortlisted applicants will be contacted.

Receptionist (Kingston, Jamaica) - Innovative Vision

Our Front Desk Receptionist will be the first point of contact for the company; providing exemplary customer service to employees and visitors.

Job brief

We are looking for a receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.

What does a receptionist do?

As a receptionist, you will be the first point of contact for our company. Our receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

To be successful as a receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus.

Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office
• Answer, screen, and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Requirements and skills

• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree: additional certification in Office Management is a plus
• Numeric subject
• English subject

Location: 15a Old Hope Road, Kingston, 2nd Floor.

Email: jobsja@innovativevision.ca

Customer Service Agent (Kingston, Jamaica) - Fusion BPO Services Limited

In this position, you are required to respond to inbound/outbound telephone calls, ask questions regarding the product or services and enter the information obtained accurately into the system.

Responsibilities:

Required Experience:

• Experience in a customer service or call center setting preferred.
• Excellent communication skills and a commitment to world class customer service.
• Must be able to speak fluent English and or with accent
• Strong working knowledge of personal computers (use of Microsoft Word and Outlook)
• Excellent and accurate typing or data entry skills required
• In addition, you'll need to be able to:
• Work in a fast-paced, high energy call center environment without being distracted
• Sit for 8-hour shift.
• Hear and talk on a phone head/hand set.
• Pass speech, reading and writing tests.

REQUIRED COMPETENCIES:

• Listen and respond to customers’ needs and concerns.
• Provide information about the services.
• Update systems with accurate information obtained
• Research answers or solutions as needed
• Refer customers to supervisors, managers, or others who can help.
• Strong listening and speaking skills to clearly and accurately respond to customer inquiries and concerns.
• They must listen carefully to customers to understand their needs and concerns in order to be able to resolve the call as efficiently and effectively as possible.
• They must respond to questions and complaints in a friendly and professional manner.
• Must be able to remain professional despite a customer’s sexuality, race or religion.

Required Skills and Specialized Techniques:

• Excellent organizing and time management skills;
• Excellent communication, interpersonal and team skills;
• Ability to work on own initiative.
• Ability to organize, multitask, prioritize and work under pressure
• Creating and maintaining positive relationships are an essential part of a customer service representative’s job.
• Must be patient and polite, especially when dealing with difficult or angry customers. When addressing customer issues, customer service representatives need to analyze situations, investigate problems, and determine solutions.

Qualification and Experience

• Minimum of 5 CXCs including Office Procedures, Maths and English
• At least 1 years’ experience working in the same capacity
• Ability to work flexible hours and occasional weekends

WORKING CONDITIONS

• Normal BPO environment.

Email: jamrecruitment@fusionbposervices.com

FUSION BPO SERVICES LTD

153 Orange Street,

Kingston.

Data Entry Specialist (Montego Bay, Jamaica) - Itel BPO

We are looking for individuals passionate about service and making an impact to join our itel Family in Montego Bay. Our Data Entry Specialists are responsible for managing online orders received in the IPM site for entry into Siebel, maintenance of IPM order statuses and RNW notifications to be sent to the Customer.

What will you do:

Data Entry Specialists will access and respond to order related updates and requests received from sales, WFM and Financial Services.

Other duties include:

• Verification (scrubbing) of accuracy of the request and existing order (promos, products offered, fees, waivers) and corrections and TLT'ing associated with correction of order. This also includes performing corrections in SABRE, INAT & Metasolv as needed and in addition to corrections of the Siebel order.
• Cancellation of Siebel order and all other associated SABRE, INAT & Metasolv orders.
• Clearing of Waiting status orders requiring varying amounts of waiting reason resolutions including processes specific to service reconnects.
• Assisting in and monitoring order completion thru SABRE, Metasolv and Siebel systems, which can include interactions with other related downstream teams to aid in.
• Product/Service additions, updates and removals in Siebel, SABRE, INAT & Metasolv (or others) as needed and based on status of order.
• Proper updating and task maintenance processes of related Metasolv PSR's.
• Duplicate and incorrect promotional date SABRE billing corrections.
• Transitioning of requests to APC Siebel Support RNW incidents for non-urgent request forms that we submitted as urgent in error.

What will you bring:

• A minimum of four (4) CSEC subjects or equivalent
• At least one (1) year of customer service or call center experience
• Must be available to work any 8-hour shift that falls within our operating hours of 7am - 11pm, 7 days per week.
• Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
• Excellent verbal and written communication skills
• Proficient MS Office skills, primarily MS Word, Excel and Outlook required
• Excellent interpersonal, problem-solving & judgment skills with a high level of attention to detail and accuracy required

APPLY ONLINE