The
Telephone Operator/Receptionist (OPS/TO 2) reports to the Director of Corporate Services. Employment is on a contractual basis, salary range $650,090 - $772,753, to fill vacancy at the
Kingston office.
Essential Prerequisites:
- A passion for Public Service
- An ardent desire to promote awareness and build a strategic national institution
- A highly developed sense of responsibility and thorough respect for confidentiality
- An especially zealous determination to protect, enforce and enhance the rights of citizens
- A genuine sense of responsibility and an appreciation of the importance of punctuality
Under the direct supervision of the Director of Corporate Services the Telephone Operator/Receptionist is responsible for:
- Provides telephone services and directs clients/customers to destruction
- Provides telephone answering services for the OPD
- Delivers high levels of customer service to all clients of the OPD
- Ensures the physical conditions of the reception area are maintained
Key Outputs:
- Information disseminated
- Visitors directed
- Foyer conditions satisfactory
- Internal and external calls answered
- Telephone calls logged
- Visitors screened
Summary of Duties:
a) To provide telephone answering services for the Division
- Answers internal and external calls and directs them to the appropriate extension
- Disseminates information to the public when necessary
- Ensures that all official long distance and private calls are made
- Ensures that telephone messages are taken and relayed
- Answers calls from extensions, dialing numbers requested and connecting the parties
- Documenting all approved outgoing telephone calls by authorized officers within OPD
- Maintaining records of all trunk calls and trains new recruits of relief operators in the use of the telephone equipment
- Provides information concerning the organization's functions, activities, and personnel to visitors
- Screens and refers visitors to the appropriate department and/or relevant officers
- Maintains a log of visitors in the absence of the Security Officer
b) To deliver high levels of customer service to all clients of the OPD
- Provides efficient and courteous reception of visitors to the OPD
- Receives and directs clients and visitors to relevant officer
- Advises members of staff on the arrival of their visitors
- Maintains a database of contact information for entries that OPD staff conduct business with daily
c) To ensure the physical condition of the reception area is maintained
- Examines and ensures that the conditions of the reception area are neat
- Ensures loiterers are identified and brought the attention of the security personnel
(Full job description available upon request)
Minimum Qualification and Experience:
- Five (5) CXC including English Language
- Basic knowledge of Microsoft Suite
- At least two (2) years experience as a Receptionist/Telephone Operator
Specific Knowledge & Skills:
- Operating knowledge of a modern electrical switchboard systems
- Customer service techniques
- Polite manner and pleasant voice
All applications should be addressed to:
Office of the Public Defender
P.O. Box 695, 22-24 Duke Street, Kingston, CSO.
Email:
enquiries@opd.gov.jm and marked "For personal attention of the Deputy Public Defender", to be received no later than
Friday, October 28, 2022 at 3:00 p.m.
