Customer Service Representative (Kingston, Jamaica) - Early Childhood Commission

 The Early Childhood Commission (ECC), a statutory body of the Ministry of Education and Youth with responsibility to regulate the operation of early childhood institutions, is seeking to identify highly motivated and dynamic individuals to fill the following post: 

Customer Service Representative (GMG/AM 3)

Job Purpose

Reporting to the Customer Service Manager, the customer service representative is to support the registration and monitoring of early childhood institutions by receiving applications for registration and providing information and general customer service to operators of ECIs and the public in general.

Key Responsibilities:

• Receives and responds to general queries from operators of early childhood institutions and other EC stakeholders, including procedures for applications, documents required, applicable fees and processing times
• Reviews documents to ensure that all required information is provided and that details are legible
• Advises applicants of discrepancies and gaps, and recommends required course of action
•  Completes application checklist and issues receipt for complete application
• Notify applicants of additional information required for incomplete applications
• Assists with maintenance of clients files
• Prepares applications and submits periodically for data entry
• Performs other related duties as assigned by customer service supervisor from time to time
• Delivers service to clients based on Service Level Agreement
• Implement service excellence framework

Minimum Required Education and Experience:

• Diploma in Public Administration, Management Studies or related subject
• One (1) years related experience

Remuneration: Salary scale: $2,190,302.00 - $2,945,712.00 per annum, and any other allowances attached to the post. 

Written application along with detailed curriculum vitae should be submitted no later than Friday, July 19, 2024 to:  

Director, Human Resource Management & Administration (Acting),

Early Childhood Commission,

Shops 45-49, Kingston Mall,

8-10 Ocean Boulevard,

Kingston.

Email: careers@ecc.gov.jm

Applications will only be accepted via the email address provided. We thank all applicants; however, only persons who are shortlisted will be contacted.

Data Entry Clerk (Kingston, Jamaica) - Early Childhood Commission

The Early Childhood Commission (ECC), a Statutory Body of the Ministry of Education and Youth with responsibility to regulate the operation of early childhood institutions, is seeking to identify highly motivated and dynamic individuals to fill the following post:

Data Entry Clerk (MIS/IT 2) 

Job Purpose 

Reporting to the Manager, Community Relations, the incumbent is responsible for providing data entry support to the Community Relation Department and the Sector Support Unit to monitor and input of data for the function of the BBCs within the ECC and that of salary subsidy. 

Key Responsibilities:

• Support the application process by inputting application data in the relevant computer applications
• Maintains and updates system of new and existing files/documents for the Division
• Examines and validates all applications/contracts with accompanying documents
• Communicate status of contracts to clients
• Assist in the preparation of correspondence and reports to BBCs by typing, printing, and packaging documents as requested
• Batch and file documents as requested
• Retrieve filed documents 
• Log all files in and out of the Filing Unit
• Send correspondence  to clients
• Prepare data on BBCs
• Prepare report based on request
• Perform other related duties assigned from to time

Minimum Required Education and Experience:

• Diploma or Associate degree in Computer Studies or equivalent qualifications from an accredited institution with at least one (1) year working experience
• Four (4) CXC passes at the General Proficiency Level, including English Language and Mathematics with at least three (3) years related working experience

Remuneration: Salary Scale $1,711,060.00 - $2,301,186.00 per annum, and any other allowances attached to the post. 

Written application along with detailed curriculum vitae should be submitted no later than Friday, July 19, 2024 to: 

Director, Human Resource Management & Administration (Acting),

Early Childhood Commission,

Shops 46-49, Kingston Mall,

8-10 Ocean Boulevard, Kingston

Email: careers@ecc.gov.jm 

Applications will only be accepted via the email address provided. We thank all applicants; however, only persons who are shortlisted will be contacted. 

Credit/Loan Officer (Kingston, Portmore, Brown's Town, Sav-la-mar & Montego Bay) - Worldnet Microfinance Ltd

Worldnet Microfinance Limited invites applications for the following positions:

CREDIT/LOAN OFFICERS for its: Spanish Town, May Pen, Brown's Town, Mandeville, Christiana and Montego Bay branches. 

Duties & Functions:

The Credit Officer is required to perform the following duties and undertake the following responsibilities in a professional manner:

• To market and promote the company’s loan products which includes visits to business places, companies and taxi stands etc.
• To maintain existing customers and propel the growth of new customers
• To interview and process loan applicants
• To ensure that loan applicants meet all the requirements prior to processing
• To give prospective applicants information regarding the company’s products by phone and in person
• Maintaining monthly production average in accordance with production target
• To develop and implement strategies to significantly grow the company’s portfolio at the branch
• Assist in the design and implementation of marketing plans for the company’s loan product which would include but not limited to: 1. Advertising 2.Promotional activities
• Review and follow-up delinquent accounts on your loan portfolio
• To practice proper office hygiene which includes ensuring that the office is kept in a clean and tidy manner
• Ensure that clients leave a Google review after interaction with the company
• Any other duties which may be assigned from time to time

Qualifications:

• GCE 'O' Levels, CSEC or CAPE
• One (1) to two (2)  years working experience as a Credit/Loan Officer would be an asset 

All candidates must:

• Be able to exercise good work ethic and professionalism
• Be highly motivated and performance driven
• Must be analytical and have excellent problem solving and decision making skills
• Be able to work on own initiative and under pressure
• Must be able to communicate well both orally and in writing
• Must have a keen eye for details

Interested persons should submit a cover letter and an updated resume to:  hrd@worldnet.com.jm

Attention: Human Resource Department

Note: Only shortlisted applicants will be contacted.

Loan Officer (St. Ann, Trelawny & Westmoreland) - Dolla Financial

Loan Officer (Sales)

Position Title: Loan officer
Reports To: Branch Manager

Job Overview

The Loan Officer is responsible for the organic growth of the branch loan portfolio, through meeting and exceeding assigned monthly loan targets whilst mitigating and controlling delinquency. In doing so, ensures portfolio growth and revenue generation of sales from increased portfolio as well as penetrating the market share. Develops and administers customer and prospect relationships. Responsible for the identification of relevant new business opportunities and designs "go to-market" plan to deliver measurable and significant revenues. Pursues sales opportunities in the market, and carries the baton in the beginning of the sales cycle.

Responsibilities and Duties

• Interview prospective loan customers in-branch and “on road” to preapprove loan clients for various loan products.
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
• Evaluate and assess borrower’s business history, income sources and credit report as well as the amount of debt he/she carries and payment.
• Determines if a borrower’s financial ratios, such as debt-to-income ratio, meet the company’s lending standards.
• For collateral loans, the Loan Officer is responsible for evaluating the condition of the asset and determining that the borrower has or will get good title to the asset and well as the margin to be recovered if such collateral is to be repossessed.
• Inform borrowers of loans approved or decline as well as to inform customers of additional requirements required for loan assessment
• Develop creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into the growth plan.
• Researching the market for identifying new business opportunities
• Explain prospective clients about the advantages of the products or services offered and follow up with them in order to close the business deals
• Manage customer calls and appointments effectively for new opportunities
• Participate in industry forums, client discussions, and conferences as a representative of the organization
• Set up with the use of Marketing, desk at different organizations to promote the business as well as to get new leads for loan target growth.
• Any other reasonable duties assigned by branch manager.

Qualifications

• A first degree in Business Administration or related field
• Minimum three years’ work experience in a similar or comparative position
• Proficiency in Microsoft Office

Specific skills/Competencies

• Excellent analytical skills
• Effective communication skills
• Unquestionable integrity and strong work ethic
• Sound decision making skills
• Ability to meet strict deadlines
• Results oriented

Apply now: careers@dollafinancial.com