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Applications are invited from suitably qualified persons to fill the position of Supervisor - Telephone Operator (OPS/TO 3) at the University Hospital of the West Indies (UHWI).
Summary of Duties
Under the general direction of Senior Director - Information, Communication and Technology, the Supervisor - Telephone Exchange, is responsible for:
- Supervising and training eleven (11) members of staff
- Being conversant with equipment in the department
- Relieving telephone operators when necessary
- Maintaining a record of various departments' duty rosters
- Ensuring that adequate supplies of stationery and toiletries are present in the department
- Attending to staff/personnel needs or problems when they arise
- Being familiar with changes being made in the hospital
- Attending management meetings
- Checking telephone monthly bills for payment
- Seeing to the repairs of anything pertaining to the telephone service in the hospital, also Doctors' residences by telephone company
- Screening calls to doctors and nurses
- Maintaining a record of all long distance and overseas calls which are approved by authorized officers in the Hospital and submitting these to the Finance and Accounts Section
- Assisting the public with general information and referring them to other Departments, Agencies or Organizations responsible for dealing with request
- Preparing roster of staff adequately providing 24-hour service
- Ensuring that all equipment are properly maintained.
Equipment includes the following:
- Three (3) consoles (Switch board)
- Ten (10) straight lines
- S.L. 4 phone
- One (1) extension
- Two (2) radios for contacting ambulances and other island wide hospitals
- Comtech machine for paging doctors (over 200 doctors are on staff)
- Public address system
- Five (5) CXC/GCE subjects including English Language and a certificate in Supervisory Management
- Five (5) years related work experience
- Specialized course in telephone operations