Customer Service Rep./Receptionist (Kingston, Jamaica)

Distribution company seeks Customer Service Representative/ Receptionist.

Primary Responsibilities:

• Receive customer orders via telephone and email
• Create related invoices in system and forward to the warehouse for further processing
• Monitor switchboard - acknowledging and routing calls promptly 
• Receive, log and route incoming mails
• Assist with the administrative duties in the front office
• Performs other related departmental tasks as required from time to time 

Knowledge, Skills and Abilities:

• Minimum five (5) CXC subjects inclusive of English Language and Office Procedures
• Two (2) years experience as a Customer Service Representative
• Telesales training would be an asset
• A flexible and reliable team player who is customer focused 
• Ability to maintain records in a timely and accurate manner
• Well-developed communication skills
• Good IT skills

Email: jobvacancies.ja@gmail.com 

Voice, Email and Customer Service Agent (Montego Bay) - Teleperformance

Voice, Email and Chat Agent- Montego Bay

Teleperformance has partnered with a client to provide fun and amazing service through voice, email and live chat. In this role you will handle customer inquiries over telephone, as well as by chat and email

At Teleperformance, we are experts in people interactions, and this gives us the edge in delivering a superior customer experience in every contact.

We want to talk with you if you:

• Are proficient at typing at least 30WPM
• Have strong written communication skills and could create a friendly rapport with the customer via email or live chat. 
• Are tech-savvy and can quickly learn how to use new tools.
• Are able to de-escalate tense situations.
• Can adapt in a changing environment quickly.
• Can read a situation and respond in the right voice via email or live chat.

Additional Requirements:

• Flexible to work within a 24hr, 7 days per week environment 
• 18 years of age or older
• Valid Jamaican ID, NIS and TRN documents
• We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.
• Competitive hourly rate plus incentives 
• Free Wi-Fi
• Free lunches & snacks while in classroom training
• Free shuttle bus
• Health benefits, Paid time off
• Wellness Center with Nurse, Doctor & Counselor on site
• Management Training Program
• Onsite banking options and financial planning assistance
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show & much more!  

We serve clients across a variety of industries including retail, banking, telecommunications, travel and hospitality.

This position is only available in Montego Bay at our 1 Mangrove Way Freezone location.

Email: mbjrecruiting@teleperformance.com

Marketing Analyst (Kingston) - GK Foods

 GK FOODS (A Division of GraceKennedy Limited)

Invites applications from suitably qualified persons for the position of

MARKETING ANALYST (Global Category Management Unit)

Reporting to the Managing Director of Grace Foods Limited, the role of the Marketing Anlyst will be to impact our domestic and international markets.  You will be the in-house specialist for data analysis, data capture, data interpretation and one of the most engaged team member as all activities, plans and executions begin with having the right and relevant data.

KEY RESPONSIBILITIES

• Collate and prepare Sales Report using data for Category Management monthly report.
• Research and evaluate current economic conditions that may affect the organization's ability to sell its products or services in the marketplace.
• Spot Trends from data source
• Timely preparation of daily, weekly, monthly and adhoc reports for use by the Management Team and key team members in the various SBUs.
• Clear and effective communication of data interpretation and insights

 ACADEMIC/ PROFESSIONAL REQUIREMENTS

• Bachelor’s degree in Mathematics, Actuarial Science,  Data Sciences, Mathematics, Statistics, Economics, Finance, Computer  Sciences or similar fields of study
• 2 years’ technical experience in data analytics, manipulation and interpretation and experienced in Advanced Spreadsheets, Tableau or other data manipulation tools
• Excellent grasp of Microsoft Suite of products

 SPECIAL REQUIREMENTS

• Natural knack for “connecting the dots”, blending an intuitive mind with process-driven methods of working
• Strong numeric, analytical and spreadsheet skills
• Excellent problem solving, coordination and organizational skills
• Ability to work under pressure and in a team-oriented environment
• Excellent communication, listening, verbal and written presentation skills    
• Is a dynamic self-starter who can operate in a fast paced environment
• Ability to work with minimal supervision and a high degree of accountability
• Pays attention to details

Qualified candidates are invited to submit applications no later than

20/11/2020.

APPLY ONLINE

Administrative Assistant (Kingston) - GraceKennedy Remittance Services

 The GraceKennedy Remittance Services Group of Companies invites applications for the position of:

ADMINISTRATIVE ASSISTANT

Reporting to the Chief Operation Officer - (COO) (GKMS Group), the successful candidate who will add value to the office of the COO, will be required to:

• Provide secretarial support to the COO.
• Coordinate the logistics of workshops, meetings, etc., including monthly Management meetings.
• Effective management of the COO's schedule, diary and electronic calendar.
• Assist with the preparation and monitoring of Management and Board Tracking Reports required for key stakeholders.
• Manage the vacation leave administraction for the COO's direct reports.
• Prepare business correspondence (memos, letters, reports etc.).
• Liaise on behalf of the COO on a national and international basis (Western Union Executives, members of GraceKennedy Corporate Office and executives of other GraceKennedy and GKMS offices); Regulators and key suppliers.
• Compile monthly COO's Report.
• Coordinate travel plans and related activities for all staff, and ensure effective management of company’s credit card used for travel and company related expenses.
• Arrange Management Retreat for GKMS Jamaica, which includes preparing conference facilities, reserving hotel accommodation, planning menu etc.
• Effective Minute taking and timely delivery to relevant parties.
• Assist with Management presentations and preparation of the monthly BSC Reports and Matters Arising Documents.
• Monitor schedule of audit items from Internal and External Auditors to ensure no past due items.
• Prepare files and documents for various Board meetings/general meetings.
• File and maintain updated records of Management Meetings and related correspondences, ensuring that all files are current and provided to the COO in a timely manner in advance of each meeting.
• Maintains files for all leases, major contracts and legal paperwork.
• Perform any other duties assigned by the COO.

 The ideal candidate should have:-

• BSc Degree in Management Studies/ Administrative Management.
• Secretarial Diploma from a recognized institution.
• Minimum of four (4) years working experience in a similar capacity.
• Must have working knowledge of MS Suite (Windows, Excel, PowerPoint, Visio) and other computer software.
• Understand the GKRS culture, values and structure and is committed to helping achieve its mission.
• Ability to carry out responsibilities to the expected standard.
• Ability to handle multiple projects, prioritise work, to meet agreed deadlines.
• Flexible and pragmatic approach to work. To be familiar with GKRS procedures and willing to seek guidance when clarification is needed.
• Excellent presentation, communication, listening, facilitation and interpersonal skills.
• Ability to express views clearly and concisely both orally and in writing.
• Excellent interpersonal skills.
• Strong sense of confidentiality.
• Effective Multi-tasking and strong use of initiative.

Qualified applicants are invited to submit applications by  11/11/2020.

APPLY ONLINE

Customer Service Associate (St. Catherine) - First Global Bank Limited

First Global Bank Limited, a wholly owned subsidiary of GraceKennedy Limited, invites applications for the following position:

Customer Service Associate - Linstead Satellite

Purpose of position:

The job holder will be responsible for opening accounts and handling customers’ queries in a courteous and professional manner. He/she will also be required to process transactions by receiving payments and deposits and making payouts according to bank procedures.

Principal responsibilities:

Process transactions and deal with queries and complaints from customers:

• Receive and process cheque and cash deposits
• Receive and process cheque and cash withdrawals
• Process transfer between accounts
• Receive and handle complaints
• Set up customers to use Global Access and FGB Secured cards
• Open, maintain and close accounts, ensuring that all information is collected:
• Explain relevant interest rates and service charges and other fees as appropriate.
• Fill out Customer Information form for new accounts and obtain relevant documentation for the Bank’s files.
• Enter new account information on the system.
• Enter proper maintenance information on the system for closed account. 
• Process day’s work and perform other routine activities in accordance with  stipulated guidelines and established deadlines:
• Process all debits and credits through use of the terminal
• Package and send work to home branch for transmission to proof and other Departments.
• Balance entries and vouchers with system daily.
• Follow security measures and internal control procedures to minimize fraud forgeries and irrecoverable losses and reduce non-compliance:
• Negotiate/review items (cheques /cash/ withdrawals/deposits) in accordance with stipulated guidelines.
• Keep confidential combination(s), swipe card(s), password(s), and user ID(s).
• Maintain (shared) working supply of control/numbered/engraved forms.
•  Support the achievement of the Bank sales and service goals.
• Assist with the communication of FGB sales strategies.
• Participate in promoting and selling banking products and services as opportunities arise.
• Answer basic questions on products and services.

Required Qualification, Experience and Key Competencies

The successful candidate should have:

• Bachelor’s Degree in Banking & Finance, Economics, Management Studies or any other related discipline
• Good communication and interpersonal skills
• Excellent analytical skills
• Ability to plan and organize effectively
• Must have a passion for dealing with persons of varying personalities
• Knowledge of bank products and related service charges
• Good time management skills
• High level of professionalism and integrity
• Ability to reliably process documents and work within deadlines
• Ability to understand and carry out bank procedures and detailed instructions 

First Global upholds the principles of fairness and equity in the treatment of all our employees and stakeholders. The Company is committed to equity in all its employment practices and policies and seeks to recruit, develop and retain its employees on the basis of merit, ability and performance. As such, we are committed to ensuring equal opportunity in employment, and will not discriminate on the grounds of race, national origin, religion, gender, or otherwise.

APPLY ONLINE

Engagement Coordinator (Montego Bay) - Itelbpo Smart Solutions

Are you highly energetic with an enthusiastic and outgoing personality? Do you enjoy planning and organising events? If yes, then the Engagement Coordinator position is ideal for you. 

The Engagement Coordinator is responsible for performing Company Culture related duties on a professional level and works closely with senior Client Relations Manager management in supporting all departments. These direct responsibilities include employee engagement survey administration, content management, facilitation of culture related training, partnerships in event planning, recognition programs, on boarding assistance and others that may arise based on continuous employee feedback. 

KEY RESPONSIBILITIES:

• Administers internal employee engagement surveys. 
• Assist in Collaborating and developing content for monthly newsletters, and internal messaging to leaders and employees. 
• Assist into building strong working relationships across multiple departments in the organization.
• Maintains excellent time management, organizational and project management skills.
• Manages multiple projects seamlessly while providing superior internal customer service.
• Maintains strong and professional public speaking skills across all employee levels including leadership.
• Performs consistent documentation of all projects and events administered.
• Provides assistance where needed to the HR team in day to day operations
• Assist in managing engagement schedules and monitor priorities to ensure they are consistent with the approved culture program's initiatives.

SKILLS AND KEY COMPETENCIES:

• Experience in event planning
• Advanced proficiencies in Google, Microsoft Word, Excel, PowerPoint and Outlook (required)
• Experience utilizing online video conferencing tools such as Zoom, Skype or Webex.
• High Energy, Enthusiastic, outgoing and friendly personality
• Keen attention to detail
• Charismatic, confidential, professional with the ability to work under pressure
• Excellent communication skills
• Relationship management
• Presentation skills. 

APPLY ONLINE

Cashier (Kingston & Portmore) - Monarch Pharmacy

Locations: Monarch Sovereign, Barbican, Tropical and Portmore.

We invite persons applying for full time employment with us to send their résumés and application letters to: monarchtropical@gmail.com.

We thank all applicants for their interest, however, only those shortlisted will be contacted.

Requirements:

• At least three (3) CXC subjects including English A and Mathematics
• Ability to maintain a high level of accuracy in carrying out function
• Be detail oriented
• Excellent interpersonal skills
• Good communication and customer service skills
• Flexibility - work hours

Deadline: Monday, November 9, 2020.

Messenger (Kingston) - University Hospital of the West Indies

Applications are invited from suitably qualified persons to fill the position of Messenger (LMO/TS 2) at the University Hospital of the West Indies.

Summary of Duties:

Under the general direction of Senior Human Resource Officer, the Messenger is responsible for:

• Delivering letters, documents, package, notes and other items to business establishments, banks, government agencies and departments daily
• Ensuring that items delivered are signed for and signs for items received
• Making payments at banks and other business establishments on behalf of UHWI
• Making unscheduled delivery and pick-ups of items as a matter of urgency
• Any other related duties that may be assigned from time to time

Working Conditions:

General office environment however will be required to do generous amount of walking from time to time.

Minimum Required Education and Experience:

• Owner of a reliable motor bike
• Grade 11 education
• Be able to read and write well
• Two (2) years working in a similar capacity

Applications accompanied by resumes should be submitted no later than Friday, November 6, 2020 to: 

hrd@uhwi.gov.jm

Or

Senior Director, Human Resource Management and Development

University of the West Indies

Mona, Kingston 7.

It should be noted that only shortlisted applicants will be invited to attend an interview.

Secretary (Clarendon) - Claude McKay High School

Claude McKay High School seeks Secretary.

Location: James Hill, Clarendon

Minimum Requirements:

• At least five (5) CXC subjects including (Mathematics and English) and other related subjects
• Minimum of two (2) years experience
• Certified Professional Secretary designation or certificate in Secretarial Studies

Other required skills and competencies:

• High proficiency in Secretarial skills
• Strong interpersonal and oral/written communication skills
• Well organized, confidentiality, flexibility
• Proficient in computer applications
• Ability to work effectively, both independently and in a team environment
• Good time management skills, ability to prioritise

The Chairman

C/o The Principal

Claude McKay High School

James Hill P.O., Clarendon.

Email: claudemckay@cwjamaica.com or claudemckay.high.cla@moey.gov.jm

Deadline: November 6, 2020.

Systems Administrator (Kingston) - Tarrant High School

Tarrant High School urgently needs Systems Administrator.

Requirements:

• Bachelor's degree in Information Technology from a recognized tertiary institution or
• Equivalent qualifications plus at least three (3) years related working experience
• Industry Certifications (CCNA, MCSE, A+, Networks+, N+, MCTS, MCITP, etc) is a plus

Letters of application and résumé with two (2) references listed should be sent no later than Friday, November 6, 2020 to:

The Chairman

C/o The Principal

Tarrant High School

31 Molynes Road,

Kingston 10

Or

Email: tarranthighsch1@yahoo.com

Only shortlisted person will be contacted.

Maintenance Technician (Kingston) - Kingston Wharves Limited

Kingston Wharves Limited invites suitably qualified persons to fill the position of Maintenance Technician.

Key Accountabilities

• Maintains electrical and mechanical systems of all container-handling equipment, utility motor vehicles and miscellaneous equipment as per manufacturers' specifications
• Minimises downtime of equipment by developing effective and speedy solutions for malfunctions
• Generates periodic reports on terminal equipment

Qualifications and Experience:

• At least a diploma in Electrical or Mechanical Engineering with electrical bias or equivalent is required. A Bachelor's degree is preferred
• Minimum of four (4) years industrial maintenance experience
• Experience with maintenance of heavy equipment used in construction and port industries will be an asset
• Sound knowledge of industrial electronic systems, power systems and diesel engines 
• Comprehension of hydraulic, pneumatic and electrical control circuits
• Must be computer literate
• Holder of a general driver's license
• Knowledge of the shipping industry will be an asset

Key Competencies:

• Ability to install, troubleshoot and maintain electromechanical systems is essential
• Ability to focus on preventative/predictive maintenance activities and minimise corrective maintenance is required
• Excellent time management skills
• Passion for customer service 
• Effective oral and written communication skills
• Excellent human relations skills and ability to work in a team
• Excellent problem solving and decision making skills
• Ability to work under pressure

Applications accompanied by résumés should be submitted to recruitment@kwljm.com no later than November 6, 2020 or addressed to:

The Human Resource and Administration Manager

Kingston Wharves Limited

195 Second Street, Newport West,

Kingston 13.

 

Receptionist (Kingston) - Baker Tilly

Baker Tilly, Chartered Accountants is seeking to identify suitable persons for the position of: 

Receptionist

The ideal candidate should: 

• Have a high school diploma with and/or Associate degree in Business Administration
• One (1) to two (2) years experience as a Receptionist would be an asset
• Be proficient in Microsoft Office Suite
• Pleasant personality and is dedicated to maintaining impeccable levels of service
• Manage the operations of the switchboard and place, screen, and route calls in accordance with guidelines given
• Be trainable and a good team player
• Have excellent communication skills (written and verbal)
• Have a professional and mature demeanor with ability to interact with employees and clients
• Be flexible with regard to working long hours
• Be able to work well under pressure and be deadline driven

Interested candidates should send résumé and letter of application no later than Wednesday, November 4, 2020 to:

Email: admin@bakertilly.com.jm 

Or

Write to

Baker Tilly

Human Resource Manager

14 Ruthven Road, Kingston 10.

Only short listed candidates will be contacted.

Customer Service Agents - Online Job Fair (Portmore, Ocho Rios & Montego Bay) - Datamint Group of Companies

Secretary 2 (Kingston) - Ministry of Agriculture & Fisheries

 Job Purpose   

Under the supervision of the Manager, Human Resource and Administration, the Secretary 2 (OPS/SS 2) is responsible for providing secretarial services to ensure the effective and efficient operations of the Human Resource and Administration Office.  

 Key Responsibilities  

• Types letters, memoranda and reports from draft notes;  
• Transcribes and reproduces Minutes  meetings and conferences; 
• Composes and types routine correspondence;  
• Receives and takes telephone messages and screens calls intended for officers;  
• Schedules appointments and arranges meetings;  
• Directs and screens visitors;  
• Maintains a Filing System;  
• Gathers information and compiles reports;  
• Assists with the issuance of receipts, collects revenues and pay out salaries; 
• Monitors the Office Attendant;  
• Provides training to work experience students;  
• Performs any other related duties which may be assigned from time to time. 

 Required Knowledge, Skills and Competencies  

Core:  

• Good oral and written communication skills  
• Time management skills  
• Strong customer relations skills  
• Good problem solving and conflict management skills 
• Good interpersonal skills 

 Technical: 

• Excellent secretarial skills 
• Proficiency in keyboarding skills 
• Proficiency in the relevant software applications 
• Knowledge of the operations of Government/Ministry’s policies and procedures  

 Required Qualification and Experience  

• CXC or GCE ‘O’ Level English Language or equivalent with proficiency in typewriting at a speed of 40-45 words per minute; successful completion of the prescribed Office Professional Training Course at the Management Institute for National Development (MIND); 

OR  

• CXC or GCE ‘O’ Level English Language with proficiency in typewriting at a speed of 40-45 words per minute and training in word processing and spreadsheet applications.  
• Graduated from an accredited Secretarial School with at least three (3) years’ experience in the field.   
• At this level, Shorthand at a speed of 80-100 words per minute would be an asset. 

Special Conditions Associated with the Job   

• Pressured working conditions with numerous critical deadlines  
• Long hours of work including weekends and public holidays 

Applications accompanied by résumés should be submitted no later than Wednesday, 4th November, 2020 to:  

Senior Director 
Human Resource Management and Development Division 
Ministry of Industry, Commerce, Agriculture and Fisheries 
Hope Gardens 
Kingston 6  
Email: hrm@micaf.gov.jm 

Assistant Human Resource Officer (Kingston) - Ministry of Agriculture and Fisheries

Job Purpose                                                                                                                         

  Under the direct supervision of the Senior Human Resource Officer (GMG/SEG 1), the Assistant Human Resource Officer 1 (GMG/AM 2) is responsible for administering staff benefits in keeping with the Staff Orders and the Public Service Regulations. 

Key Responsibilities  

 Technical/Professional 

•  Processes applications for new employees on the Sagicor Health Plan and ensures that Deduction Authorization Forms are completed for submission to Sagicor of Jamaica Office;   
• Liaises with Sagicor of Jamaica Office to address queries from employees concerning their Health Plan;  
• Distributes Sagicor of Jamaica Health Cards and ensures correctiveness;
• Maintains a Register for the issuance of Sagicor of Jamaica Health Cards;  
• Arranges medical examination for new appointed members of staff.  Liaises with the Ministry of Health and Wellness for enquiry concerning members of staff medical examination; 
• Checks and verifies supporting documents for authenticity; 
• Advises the Salaries Units to make salary deductions; 
• Computes and makes recommendations for the payment of Increments and Seniority Allowances to the Finance and Accounts Division;  
• Advises members of staff of their eligibility/non-eligibility of increment/seniority allowances; 
• Makes recommendations for the payment of increment to officers who attain additional qualification;  
• Submits additional qualification attained by officers to the Office of the Services Commissions for their records and the Finance and Accounts Division for the payment of increment; 
• Performs any other related duties assigned by Senior Human Resource Officer.

  Required Knowledge, Skills and Competencies  

Core  

• Good written communication skills 
• Good oral communication skills  
• Good interpersonal skills  
• Good customer and quality focus skills 
• Good use of initiative  
• Integrity   
• Teamwork and co-operation   
• Compliance 

 Technical 

• Sound knowledge of Benefits Administration  
•  Knowledge of Government/Ministry’s policies and procedures 
•  Knowledge of HR procedures and processes  
• Proficient in the relevant computer applications.      

Minimum Required Qualification and Experience  

• Diploma/Certificate in Public Administration, Human Resource Management, Management Studies or Business Administration with at least three (3) years work related experience. 

Special Conditions Associated with the Job  

• Typical working environment
• Travels in Volatile Area 
• Irregular working hours as required 

Applications accompanied by résumés should be submitted no later than Wednesday, 4th November, 2020 to:  

Senior Director
 Human Resource Management and Development Division 
Ministry of Industry, Commerce, Agriculture and Fisheries 
Hope Gardens Kingston 6  
Email: hrm@micaf.gov.jm   

Please note that only shortlisted applicants will be contacted. 

Records Clerk (Kingston) - Ministry of Agriculture & Fisheries

Vacant post of Records Clerk (PIDG/RIM 1) available in the Documentation, Information and Access Services Unit, Ministry of Agriculture and Fisheries, salary range $630,388 - $749,334 per annum and any allowance(s) attached to the post. 

 Job Purpose

 

Under the direct supervision of the Records Manager (PIDG/RIM 5), the Records Clerk (PIDG/RIM 1) provides operational support within the Registry.  

Key Responsibilities   

Management/Administrative    

• Creates new files; 
• Encloses relevant correspondences/documents on appropriate file;  Retrieves and issues requested files;  
• Restocks files on shelves;   
• Maintains accurate Charge-out System and follows up on files charged out to officers;   
• Charges-out all returned files;  
• Assists with the Ministry’s Special/Annual Inventory of Records;  Performs other duties as assigned. 

 Required Knowledge, Skills and Competencies: 

Core   

• Good oral and written communication skills  
• Good interpersonal skills  
• Good customer and quality focus skills 
•  Good teamwork and co-operation 

 Technical    

• Knowledge of Records Management  
• Knowledge of Office Procedures     
• Knowledge of the operations of Government  
• Knowledge of relevant legislation (e.g. ATI, Archives & copyright Acts).     Knowledge of Computer Applications e.g. Micro Soft Office Suite and  other relevant software.   

Minimum Required Qualification and Experience  

• Graduated from a Secondary Institution with four (4) CXC or GCE ‘O’ Level subjects including English Language and a numeric subject plus on-the-job training in Records and Information Management.  

Applications accompanied by résumés should be submitted no later than Monday, 2nd November, 2020 to:  

Senior Director                                  

Human Resource Management and Development Division                            Ministry of Industry, Commerce, Agriculture and Fisheries                              Hope Gardens                                   

Kingston 6   

 Email: hrm@micaf.gov.jm 

Please note that only shortlisted applicants will be contacted.

Call Center Sales Agents (Montego Bay, Jamaica) - Global Outsourcing Solutions Limited

Dynamic and mature experienced Call Center Sales Agents needed for immediate placement in Montego Bay. 

Shift: 8 am to 5 pm, Monday to Friday.

High base rate plus unlimited bonus structure

Qualifications:

•  Candidates must have at least four (4) years of telephone sales experience in a call center environment 
• Able to speak English properly

Interested persons can send their résumés to: hr@gosolutionsja.com

Team Leaders, etc. (Port Antonio, Portland, Jamaica) - Service Station

Service station in Port Antonio seeks to identity suitably qualified individuals to fill the following positions:

1. Assistant Manager
2. Team Leaders

Assistant Manager

Reporting to the Managing Director, the incumbent will be responsible for all aspects of the day-to-day management of the service station, including overseeing the activities of all categories of employees.

Candidates for this position should preferably have:

• First degree in management or equivalent training and/or experience
• Strong organizational and leadership skills
• Exceptional ethical standards

Team Leaders

The team leaders will be required to coordinate and supervise activities in out-retail operations. The ideal candidates should:

• Possess good leadership, customer service and team-building skills
• Possess good planning and organizational skills and should be able to operate in a challenging environment
• Be able to demonstrate the highest level of integrity
• Be able to work on rotating shifts

Qualified applicants should send their applications with résumés to: quaSityserve2030@gmail.com no later than Friday, November 6, 2020.

Customer Service Advisors (Kingston) - Concentrix

Description

Ability to work any 24-hour shift, on any day of the week, and is able to deliver quality customer service in a Technical environment, while providing the ultimate satisfaction to our customers.

CUSTOMER SERVICE ADVISOR

Are you able to work any 24-hour shift, on any day of the week, and able to deliver quality customer service in a sales environment, while providing the ultimate satisfaction to our customers? Then, we want YOU!!

Responsibilities include:

• Managing large amounts of incoming calls
• Identifying and assessing customers’ needs to achieve satisfaction
• Building sustainable relationships and trust with customer accounts through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools
• Handling customer complaints, provide appropriate solutions and alternatives
• Following-up to ensure resolution
• Keeping records of customer interactions
• Following communication procedures, guidelines and policies
• Participating in all refreshers, reviews or courses for policies, procedures, system and method updates and regulations as required

The candidate MUST:

•  Be able to work in any cultural environment
•  Possess excellent communication and organizational skills
•  Be reliable and honest
•  Be energy driven
•  Be Self-motivated
•  Demonstrate initiative and the ability to work independently within a diverse team environment
•  Possess a high level of integrity
•  Be flexible to work on any 24-hour shift assigned
•  Possess an excellent command of the English Language
•  Possess Technical experience
•  Have a minimum of one (1) year call centre experience

 Qualifications & Experience:

• A minimum of four (4) CXC passes, inclusive of English Language
• Ability to type a minimum of thirty-five (35) words per minute
• Possess strong verbal and written command of the English Language
• Minimum of one year (1) of experience in the BPO industry
• Must have technical experience.

All CNX team members benefit from:

• Competitive salary
• 100% Health and Life Insurance Premium
• Transportation service (conditions apply)
• Marriage & paternity leave
• Weekly lunch subsidy
• Chill room with modern games & lounge area to relax
• Free onsite Wi-Fi - all day, everyday
• CNX onsite nurse
• Paid referral program
• Career development & growth opportunities
• Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
• Wide list of reward and recognition programs

Email applications to: jm.talent@concentrix.com

Sales Manager (Kingston) - Guardsman Group Limited

Guardsman Group Limited, the leading security solutions provider in Jamaica and the Caribbean, requires suitably qualified candidates for the position of: Sales Manager.

Candidates should be goal oriented individuals with a proven track record of strategically building sales and developing new business opportunities for the Group.

Responsibilities:

• Achieve sales growth and sales targets by successfully leading a high performing Sales team
• Design and implement a strategic sales plan for each product/service category which expands the client base and profitability
• Build and promote sustainable business relationship through the thorough understanding of the client's needs and requirements
• Manage, monitor and report sales performance of each product category
• Implement processes and procedures to ensure the efficient and effective running of the sales department
• Utilize a CRM software to monitor sales performance and prepare sales reports while forecasting sales based on intended targets
• Identify emerging needs in the marketplace to capitalize on sales opportunities
• Identify changes or trends in the current business environment and respond in ways to profitability adapt
• Work in conjunction with the Marketing Department to develop promotions and marketing communication tactics to the intended target market to increase awareness and sales
• Implement training to develop and enhance sales skills and product/service related knowledge of the Sales team

Required Qualifications and Experience:

• Minimum of three (3) years experience in a sales management position
• Minimum of a Bachelor's degree in Business Management, Marketing or sales
• Have natural passion and disposition for sales
• Must be the holder of a valid driver's license and a reliable motor vehicle
• Experience in Sales negotiations
• Excellent customer service skills
• Excellent written and oral communication skills
• Self motivated and possess good leadership ability

Kindly submit applications to: guardsmansales@gmail.com

Deadline: October 30, 2020.

We thank all respondents for their interest, however only shortlisted applicants will be contacted.