A Kingston based company is seeking applications for the position of IT Technician/Administrator. The incumbent should be able to assume the following:
Responsibilities:
- Monitor IT related systems for two (2) companies in two (2) locations.
- Act as a liaison between companies and external agents.
- Monitor PBX Systems to ensure functionality.
- Monitor POS Systems and communicate issues with suppliers.
- Monitor company website and Social Media Platforms.
- Preparing website with proper coding and content pertinent to company webpage, landing pages and supporting pages.
- Maintaining working components through repair or replacement.
- Assisting employees with technical difficulties.
- Assisting staff with hardware and software challenges.
- Develop and maintain an inventory log of all IT equipment.
- Source, log and issue CUG phones to employees as directed by management.
Required Skills:
Problem-solving: should be able to interpret a problem and determine the best way to resolve it. Should be a critical thinker.
Patience: required to work closely with other members of staff and be able to provide an explanation to issues to prevent user interference and problem recurrences.
Communication: Communicating with clients, supervisors and staff helps everyone to understand the problem and potential solutions. Clearly stating the situation, following through with emails and phone calls and sharing resolutions will make the process flow smoothly.
Endurance: will be required to work long hours with complicated projects, the ability to stay focused on the objective is key. May be involved in the relocation of servers, hardware and peripherals that are important to the operation of the business.
Qualifications:
- Bachelor's degree in computer science or related field.
- Two (2) plus years' of experience in computer networks and systems maintenance.
- Sage, Keystroke, Moaware and any Network Associate accreditation will be an asset.
- Excellent written and verbal communication skills.
- Good interpersonal skills.
- Proficient in database programming and software installation.
- Pay attention to detail.
