Job Description
Cashier - Barbican - Waterloo - Kingston, Jamaica
ESSENTIAL FUNCTIONS:
The following are specific responsibilities and contributions critical to the successful performance of the position:
- Ensure outstanding customer service delivery at all times.
- Answer customers' questions, and provide information on policies and procedures
- Maintain clean and orderly checkout areas.
- Ensure cash line as all the necessary items. E.g. bags, staples, wrapping tapes etc.
- Assist in the training of new Cashiers as requested
- Assist in stock taking when necessary and the ordering of goods as requested.
- Request goods from other location on a weekly basis or as needed to replenish stock.
- Keep work area stocked with goods.
- Check for expired goods, re-stock shelves and remove price tags if there is a price change.
- Receive and process payment by cash and credit cards.
- Issue receipts, refunds, credits or cash change to customer.
- Ensure cash from daily sales are balance at the end of each shift.
- Ensure float amount is correct at the beginning and end of each shift and that there is adequate change
- Answer telephone and assist customers with over the phone queries as is possible.
- Provide product knowledge to customers through the features, values and benefits of each product.
- Return uncashed items to designated areas.
- Ensure customers are served their correct purchased item.
- Provide customers with relevant information about specials and promotions.
- Introduce new goods and services to customers.
- Provide rapid response to customer complaints
- Communicate all discrepancies to relevant manager/supervisors.
- Direct all queries/ concerns to immediate supervisor first in keeping with the chain of command.
- Ensure that the checkout section is orderly and secure.
- Report low stock item of ice-cream, if placed by Scoops department.
- Ensure that items purchased by customers are in good condition before it leaves the store.
- Any other duties that have been assigned by managers or supervisors should be performed.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions above, this position may be required to perform a combination of other supportive functions, to be solely determined by the supervisor based upon the particular requirements of Fontana Limited.
Other:
EXPERIENCE; EDUCATION OR CERTIFICATION:
In addition to performance of the essential functions above, this position may be required to perform a combination of other supportive functions, to be solely determined by the supervisor based upon the particular requirements of Fontana Limited.
Other:
- In order to properly service our clients, you may be required to work outside of our scheduled business hours.
- Timely execution of duties in keeping with pre-arranged schedule.
- Care and diligence in protecting the organization’s assets
EXPERIENCE; EDUCATION OR CERTIFICATION:
- High School Diploma / School Leaving Certificate
- At least 5 CXC’s inclusive of Mathematics and English Language.
- Minimum (1) year experience in cashiering in a retail environment.
- Certificate in Cashiering (a plus)
- High level of accuracy
- Strong customer service skills
- Microsoft Office Suite applications
- Type 40 wpm
- POS Experience
- Customer Service
- Knowledge of operating cash register and maintaining cash drawer
- Versed in performing monetary transactions such as giving and receiving change
- Ability to maintain knowledge of current product location
- Ability to analyze and solve problems.
- Must possess a high level of accuracy
- Strong problem solving skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
- Strong interpersonal skills, ability to communicate (verbal, listening, writing) and manage well at all levels of the organization and with other team members
- Must be detailed oriented and a multitasker with superb organizational skills
- Must possess a high level of integrity and dependability with a strong sense of urgency
- Must have strong internal and external customer service skills
- Willingness to demonstrate lateral service and support in a cooperative and pleasant manner for the overall good of the company.
- Excellent interpersonal and team skills, extremely collegial
- Outstanding communications skills, written and oral
- Demonstrated resourcefulness and good judgment
- Honest and trustworthy
- Values diversity of thought, backgrounds and perspectives
- Ability to multi-task while maintaining vigilant attention to detail
- Integrity/ethics beyond reproach
- Constantly looking to apply best practices
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