DESCRIPTION
Ability to work any 24-hour shift, on any day of the week, and is able to deliver quality customer service, while providing the ultimate satisfaction to our customers.
CUSTOMER SERVICE ADVISOR
Are you able to work any 24-hour shift, on any day of the week, and able to deliver quality customer service, while providing the ultimate satisfaction to our customers? Then, we want YOU!!
Responsibilities include:
The candidate MUST:
Qualifications and Experience:
Email applications to: jm.talent@concentrix.com
Looking for a housekeeping, babysitting or nursing job or a gardener, handyman job? Go here and subscribe: https://876domesticworkerscaregivers.blogspot.com
Ability to work any 24-hour shift, on any day of the week, and is able to deliver quality customer service, while providing the ultimate satisfaction to our customers.
CUSTOMER SERVICE ADVISOR
Are you able to work any 24-hour shift, on any day of the week, and able to deliver quality customer service, while providing the ultimate satisfaction to our customers? Then, we want YOU!!
Responsibilities include:
- Managing large amounts of incoming calls
- Identifying and assessing customers’ needs to achieve satisfaction
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Providing accurate, valid and complete information by using the right methods/tools
- Handling customer complaints, provide appropriate solutions and alternatives
- Following-up to ensure resolution
- Keeping records of customer interactions
- Following communication procedures, guidelines and policies
- Participating in all refreshers, reviews or courses for policies, procedures, system and method updates and regulations as required
The candidate MUST:
- Be able to work in any cultural environment
- Possess excellent communication and organizational skills
- Be reliable and honest
- Be energy driven
- Be Self-motivated
- Demonstrate initiative and the ability to work independently within a diverse team environment
- Possess a high level of integrity
- Be flexible to work on any 24-hour shift assigned
- Possess an excellent command of the English Language
- Have a minimum of one (1) year call centre experience.
Qualifications and Experience:
- A minimum of four (4) CXC passes, inclusive of English Language
- Ability to type a minimum of thirty-five (37) words per minute
- Possess strong verbal and written command of the English Language
- Minimum of one year (1) of experience in the BPO industry.
Email applications to: jm.talent@concentrix.com
Looking for a housekeeping, babysitting or nursing job or a gardener, handyman job? Go here and subscribe: https://876domesticworkerscaregivers.blogspot.com
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