Dispatcher (Advanced Integrated Systems) - Kingston, JM

An IT solutions and reprographic company is seeking an experienced Dispatcher.

The Dispatcher prioritizes service requests/calls and dispatches information to the appropriate service personnel: service technician, logistics person, sales and administration persons.

Primary Duties and Responsibilities:

• Clocks technicians in and out daily 
• Communicates with the customer in a professional manner to schedule service calls 
• Schedules service calls and preventive maintenance for technicians based on priority, location and type of equipment 
• Dispatches information necessary to complete a service call to technicians in designated areas. Closes calls and generates daily call report when finished 
• Monitors the open call report to ensure response times are met
• Generates service calls priority list at the end of each
• Ensures technicians sign necessary forms 

Education and Experience 

• Minimum of an Associate degree in Business Management with strong focus on Information Technology 
• Good knowledge of Mathematics and Customer Relationship Management 
• Minimum of one (1) year customer experience in office products, preferably at end user level
• Marketing knowledge 
• Good knowledge of Industry printer applications and products
• Strong analytical skills 
• Excellent communication and organizational skills 
• Microsoft Office Suite applications  (Word, Excel, PowerPoint)

Other Skills Requirements and Certification 

• Planning and forecasting 
• Presentation skills 
• Ability to work on own initiative and operate well under pressure 

Please send application letter and resume to: jobs@aiswebnet.com

Qualified persons are being asked to submit applications by September 6, 2019.

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