Customer Service Representative (Montego Bay) - Advanced Call Center Technologies

Employee Type: Full-Time

Location: Montego Bay

Job Description

Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together! In this role you will be the voice of the company, through positive interactions, you can make a difference. We are looking for individuals who want to join a world class team providing the highest level of service through knowledge and empathy, leaving a positive impact on our customers.

We offer:

• Opportunities to advance within
• Flexible schedules
• Tremendous bonus opportunities
• Fantastic Supervisors and a Positive environment
• Affordable benefits for you, your spouse, and/or children after 90 days
• Paid time off and paid holidays after 90 days

Join a team where your work matters. We treat each interaction as an opportunity to strengthen loyalty to the clients we serve. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP) -- an added long-term savings benefit that is completely paid for by ACT. The ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer. At Advanced Call Center Technlogies (ACT), we are 100% owned by our employees. When our company does well, our employees share in the rewards through our Employee Stock Ownership Plan (ESOP.)

Position Summary:

We will empower you to provide best in class service! Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.

Essential Duties and Responsibilities

• Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.
• Multi tasks to document while speaking with the consumer.
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards.
• Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Is consistently at work and on time
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Other duties as requested by management

Minimum Qualifications

Education: 

• Three (3) CXC Subjects OR Certificate from NHT in Customer Service/Front Office/Business Admin OR at least 6mnths previous call center experience.
• Must be able to successfully pass criminal background check
• Data entry and basic computer skills

APPLY TO ADVANCED CALL CENTER TECHNOLOGIES

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