DESCRIPTION
Ability to work any 24-hour shift, on any day of the week, and is able to deliver quality customer service in a sales environment, while providing the ultimate satisfaction to our customers.
CUSTOMER SERVICE ADVISOR
Are you able to work any 24-hour shift, on any day of the week, and able to deliver quality customer service in a sales environment, while providing the ultimate satisfaction to our customers? Then, we want YOU!!
Responsibilities include:
The candidate MUST:
Looking for a housekeeping, babysitting or nursing job or a gardener, handyman job? Go here and subscribe: https://876domesticworkerscaregivers.blogspot.com
Tweet
Ability to work any 24-hour shift, on any day of the week, and is able to deliver quality customer service in a sales environment, while providing the ultimate satisfaction to our customers.
CUSTOMER SERVICE ADVISOR
Responsibilities include:
- Managing large amounts of incoming calls
- Identifying and assessing customers’ needs to achieve satisfaction
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Providing accurate, valid and complete information by using the right methods/tools
- Handling customer complaints, provide appropriate solutions and alternatives
- Following-up to ensure resolution
- Keeping records of customer interactions
- Following communication procedures, guidelines and policies
- Participating in all refreshers, reviews or courses for policies, procedures, system and method updates and regulations as required
The candidate MUST:
- Be able to work in any cultural environment
- Possess excellent communication and organizational skills
- Be reliable and honest
- Be energy driven
- Be Self-motivated
- Demonstrate initiative and the ability to work independently within a diverse team environment
- Possess a high level of integrity
- Be flexible to work on any 24-hour shift assigned
- Possess an excellent command of the English Language
- Possess sales experience.
- Have a minimum of one (1)year call centre experience.
- A minimum of four (4) CXC passes, inclusive of English Language
- Ability to type a minimum of thirty-five (37) words per minute
- Possess strong verbal and written command of the English Language
- Minimum of one year (1) of experience in the BPO industry.
Looking for a housekeeping, babysitting or nursing job or a gardener, handyman job? Go here and subscribe: https://876domesticworkerscaregivers.blogspot.com
Comments
Post a Comment
Got a question? Ask it here! Speak with our admin. Respectful language please.