NATIONAL LIBRARY OF JAMAICA
invites applications from suitably qualified persons to fill the position of Telephone Operator (OPS/TO1).
JOB PURPOSE
Under the direction of the Director, HRM and Administration the incumbent is responsible for Managing and operating the switchboard for the National Library of Jamaica in delivering efficient and effective telephone services to internal and external users.
KEY RESPONSIBILITY
• Operates switchboard in the processing of incoming and outgoing calls.
• Routes external calls to the relevant department and or personnel
• Provides information to members of the public
• Records all outgoing calls
• Confirms telephone bills for long distance calls made through the switch board
• Checks all telephone bills for accounting purposes
• Reports faulty telephone lines to Manager Maintenance and Property and/or service providers
• Records and deliver messages to members of staff
• Updates Internal Telephone Directory
• Operates the intercom to page individuals or make general announcements
• Keeps abreast of events, activities and services in order to advise callers
• Performs typing and or clerical tasks as assigned
REQUIRED SKILLS AND COMPETENCIES
• Professional Telephone Techniques
• Ability to communicate effectively at levels
• Excellent Customer Support Service
• Excellent Team Player & Cooperative
• Good Interpersonal Skills
QUALIFICATIONS AND EXPERIENCE
• Four (4) subjects in CXC/GCE O’ Level inclusive of English Language;
• Training in Telephone Techniques and Switchboard Operation
• Computer Literate (working knowledge of Microsoft suite)
SPECIAL CONDITIONS ASSOCIATED WITH THE JOB
• Required to sit for long periods of time at the switchboard
Salary Scale: $565,455 -$672,149 p.a.
Applications accompanied by detailed resume should be sent by October 8, 2019 @ 5:00 p.m. to:
Director, HRM and Administration
National Library of Jamaica
12 East Street, Kingston.
Email: nljhrm@nlj.gov.jm
We appreciate all responses, however only shortlisted candidates will be contacted
Looking for a housekeeping, babysitting or nursing job or a gardener, handyman job? Go here and subscribe: https://876domesticworkerscaregivers.blogspot.com
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invites applications from suitably qualified persons to fill the position of Telephone Operator (OPS/TO1).
JOB PURPOSE
Under the direction of the Director, HRM and Administration the incumbent is responsible for Managing and operating the switchboard for the National Library of Jamaica in delivering efficient and effective telephone services to internal and external users.
KEY RESPONSIBILITY
• Operates switchboard in the processing of incoming and outgoing calls.
• Routes external calls to the relevant department and or personnel
• Provides information to members of the public
• Records all outgoing calls
• Confirms telephone bills for long distance calls made through the switch board
• Checks all telephone bills for accounting purposes
• Reports faulty telephone lines to Manager Maintenance and Property and/or service providers
• Records and deliver messages to members of staff
• Updates Internal Telephone Directory
• Operates the intercom to page individuals or make general announcements
• Keeps abreast of events, activities and services in order to advise callers
• Performs typing and or clerical tasks as assigned
REQUIRED SKILLS AND COMPETENCIES
• Professional Telephone Techniques
• Ability to communicate effectively at levels
• Excellent Customer Support Service
• Excellent Team Player & Cooperative
• Good Interpersonal Skills
QUALIFICATIONS AND EXPERIENCE
• Four (4) subjects in CXC/GCE O’ Level inclusive of English Language;
• Training in Telephone Techniques and Switchboard Operation
• Computer Literate (working knowledge of Microsoft suite)
SPECIAL CONDITIONS ASSOCIATED WITH THE JOB
• Required to sit for long periods of time at the switchboard
Salary Scale: $565,455 -$672,149 p.a.
Applications accompanied by detailed resume should be sent by October 8, 2019 @ 5:00 p.m. to:
Director, HRM and Administration
National Library of Jamaica
12 East Street, Kingston.
Email: nljhrm@nlj.gov.jm
We appreciate all responses, however only shortlisted candidates will be contacted
Looking for a housekeeping, babysitting or nursing job or a gardener, handyman job? Go here and subscribe: https://876domesticworkerscaregivers.blogspot.com
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