Telecommunications Associate (Kingston, Jamaica) - Sutherland Global Services

Job ID / Title:
Telecommunications Associate (Full-Time/Permanent)
Job Category: Customer Service Phone
City: Kingston
State: Kingston
Work Location: Knutsford Boulevard

Job Description

Sutherland is seeking an attentive and goal-oriented person to join us as Retention Consultant.

We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Consultant in this role get to:

Customer service skills:

• To handle customer service requests due to billing issues or account changes. 
• Identify the root cause for a cancellation request and retain customers by providing a personalized solution to their identified needs. 
• Resolve customer’s issues and promote self-service options to avoid unnecessary repeat calls.
• Problem Solving: Discover and provide a personalized solution that includes home services such as DIRECTV
• Goal Oriented: Achieve Client’s and internal KPIs

Qualifications
Our most successful candidates will have:

Bachelor’s degree is a plus

• Experience of working in a customer-centric environment is a plus.
• Intermediate reading English language skills 
• Retention skills are a must
• Able to work positively in a fast-paced, changing environment.
• Ability to multitask and have excellent organizational skills.
• Sees through the eyes of the customer.
• Articulate, bright and curious.
• Passionate about service

APPLY ONLINE 

Join the conversation and reconnect with Stacy Jeffery on Google Hangouts: https://hangouts.google.com/group/rmhMeqqtQvuUyWcJ8



More jobs via: