Customer Service Representative (Kingston) - JN General Insurance

About the opportunity

An exciting opportunity exists for a suitably qualified and experienced candidate with a passion for customer service and securing business to join our team as a Customer Service Representative.

Duties and Responsibilities:

• Achieve sales targets outlined for the branch assigned
• Provide quotations to customers
• Sell JNGI products and services effectively to customers
• Underwrite proposals and record details on Sirius, and print issues and file relevant documentation
• Handle customer queries
• Cross-selling of products offered by the JN Group
• Deliver excellent customer service as well as identify and discuss prospects' needs
• Incept policies, make policy changes and follow through on all insurance queries and requests
• Participate in marketing and promotional activities
• Assist branch to achieve desired retention ratio
• Ensure 'Know Your Customer' (KYC) compliance of files processed
• Contact existing clients for renewals and determine actions to be taken to retain clients
• Issue cover notes as well as cancel policies on instructions of the insured or due to outstanding premiums and issues relevant
• Process alterations to existing policies and issue relevant endorsements

Qualifications/Experience:

• First degree in Business Administration, Management Studies or related discipline
• Certificates in Motor, Property and Liabilities Insurance from the College of Insurance and Professional Studies
• Specialized training in customer service
• Should meet the licensing requirements of the Financial Services Commission of Jamaica (FSC)

Required Skills and Specialized Techniques:

• Excellent communication skills
• Cross-selling and securing business skills
• Influencing skills
• Well developed team skills with the ability to multitask

Applications should be submitted on or before Monday, March 22, 2021 with the subject line 'Customer Service Representative --Kingston Branch' to careers@jngijamaica.com.